Program Manager, Launch Readiness, AbeBooks
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a highly organized self-starter you will own end-to-end management of launch readiness initiatives: building and maintaining project plans facilitating cross-functional alignment developing and publishing content across multiple channels contributing to GTM planning and reporting on progress and results. You excel at managing multiple competing priorities distilling complex product and feature details into clear and audience-appropriate content and continuously improving processes to better serve our global community of buyers and sellers.
Key job responsibilities
- Drive launch readiness for product and feature releases partnering with Product Managers and Tech teams to develop communication and readiness plans
- Develop and publish internal content for CST teams (SOPs FAQs training materials blurbs) and external customer-facing content (Help pages emails member menu messaging webinars UI text)
- Manage end-to-end project plans host cross-functional meetings track milestones and report on progress and results
- Leverage AI tools to automate and simplify content development and program management workflows
- Drive continuous improvement and process standardization through data analysis and stakeholder engagement
A day in the life
On any given day you might meet with a Product Manager to get briefed on an upcoming feature and start mapping out the readiness plan then shift to drafting SOPs and training materials for the CST team ahead of a launch. You will review content in the CMS coordinate feedback rounds with stakeholders across Product Tech and Account Management and track open items in your project plan. You will prepare a launch readiness update for your manager analyze engagement metrics and customer feedback from an in-flight or recently completed launch campaign and identify process improvements to carry into the next launch.
- Bachelors degree or equivalent
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- Experience in English-language communication skills both written and verbal
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- 1 years of experience using AI tools to enhance productivity and design AI-first solutions
- Masters degree or equivalent
- Speak write and read fluently in French Spanish German or Italian
- Experience dealing well with ambiguity prioritizing needs and delivering measurable results in an agile environment
- Project Management Professional (PMP) or equivalent certification
- Experience with data analysis tools such as Advanced Excel SQL Tableau Python
- Strong background in requirement gathering and deep understanding of e-commerce and online marketplace operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company Amazons package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon offers comprehensive benefits including health insurance (medical dental vision prescription basic life & AD&D insurance) Registered Retirement Savings Plan (RRSP) Deferred Profit Sharing Plan (DPSP) paid time off and other resources to improve health and well-being. We thank all applicants for their interest however only those interviewed will be advised as to hiring status.
CAN BC Victoria - 58100.00 - 97000.00 CAD annually
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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