Lead Patient Access Representative (Evenings) Einstein Montgomery ED

Job Details

Job Description

• Job Summary
  Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff patients families and leadership. Trains and educates staff to enter complete and accurate orders demographic and insurance information including authorizations referrals medical necessity. Ensures staffs compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.
  
  Essential Functions
  Interacts with co-workers visitors and other staff consistent with the values of Jefferson. (Do not delete move or over-write this statement)
  Ensures timely efficient and accurate registration processes are followed by staff. Excels in all functions performed by staff. Keeps current on insurance tip sheets and workflow updates
  Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols
  Distributes work assignments daily
  QAs a sample of registrations to ensure overall accuracy provides feedback on deficiencies. Coaches and tracks for performance improvement daily
  Backfills for staff during meal breaks. Covers scheduled PTO /ETO or unscheduled absences as needed
  Demonstrates a professional demeanor with patients families coworkers clinical and leadership by consistently fostering a positive interaction in the department
  Trains all new hires to accurately record orders demographic and insurance information including authorizations referrals medical necessity. Provides real-time coaching and feedback to staff on any workflow changes or quality errors.
  Achieves individual and team performance metrics
  Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times
  Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department.
  Manager - Please list 3-5 essential functions of this job
  Competencies (Knowledge Skills and Abilities Required):
  Knowledge of patient registration third-party insurance coverage including manage care plans benefits authorizations/referrals and coverage requirements
  Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC Cerner
  OUR MISSION: We improve lives.
  OUR VISION: Reimagining health education & discovery to create unparalleled value.
  OUR VALUES: Put People First Be Bold & Think Differently Do the Right Thing.
  Demonstrates the ability to provide feedback and coaching
  Strong verbal and written communication and customer service skills
  
  Education:
  Required High School Diploma or GED
  AND
  Experience:
  3 years of patient registration experience

Work Shift

Worker Sub Type

Employee Entity

Primary Location Address

Nationally ranked Jefferson which is principally located in the greater Philadelphia region Lehigh Valley and Northeastern Pennsylvania and southern New Jersey is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65000 people strong dedicated to providing the highest-quality compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrows professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic clinical and applied research. Thomas Jefferson University home of Sidney Kimmel Medical College Jefferson College of Nursing and the Kanbar College of Design Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8300 students. Jefferson Health nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age race color religion creed sexual orientation gender gender identity marital status pregnancy national origin ancestry citizenship military status veteran status handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues including medical (including prescription) supplemental insurance dental vision life and AD&D insurance short- and long-term disability flexible spending accounts retirement plans tuition assistance as well as voluntary benefits which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues including those who work less than part-time(including per diemcolleagues adjunct faculty and Jeff Temps) have access to medical (including prescription) insurance.

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