National Casino Marketing Host (Paris Las Vegas)

The National Casino Marketing Host plays a key role in supporting Caesars Entertainments National Casino Marketing (NCM) partners by managing reservation requests and ensuring a seamless experience for highvalue guests visiting any of the eight Caesars properties in the Las Vegas market. This position is responsible for accurate booking VIP arrival experiences onproperty guest support and maintaining clear communication with hosting teams nationwide. The ideal candidate delivers exceptional service demonstrates strong attention to detail and represents Caesars Hospitality at the highest standard.

Reservation & Booking Coordination

• Process all incoming reservation requests from National Casino Marketing partners in a timely and accurate manner.
• Ensure guests are booked into the correct room type offer package promotion or event based on eligibility and program guidelines.
• Review player profiles historical play and relevant notes to ensure all booking details align with host intent and guest expectations.
• Communicate directly with NCM Hosts and Player Development teams to confirm accuracy and resolve any discrepancies.

Guest Arrival CheckIn & OnProperty Support

• Greet top-tier and VIP guests upon arrival across any of the eight Caesars Entertainment Las Vegas properties.
• Assist guests with checkin processes room assignment questions and service recovery as needed.
• Support checkout procedures including reviewing folios reconciling charges and comping appropriately based on play level and established reinvestment guidelines.
• Serve as an on-property point of contact to ensure a seamless elevated guest experience from arrival to departure.

Group Reservations & Event Support

• Assist with group reservation coordination including room blocks event attendance lists amenities and arrival logistics.
• Greet group guests upon arrival and provide hospitality support throughout their stay.
• Coordinate with hotel operations events and Player Development teams to ensure group needs are met.

Communication & Collaboration

• Maintain strong working relationships with NCM Hosts Player Development Hotel Operations Front Desk and other key departments.
• Keep hosts and internal partners informed of booking status guest needs and on-property updates.
• Act as a liaison between NCM partners and internal departments to ensure accuracy and efficiency in all guest-related processes.

Service Standards & Guest Experience

• Deliver exceptional customer service to Caesars most valuable national guests.
• Uphold company service standards host expectations and confidentiality protocols.
• Identify service opportunities and proactively resolve issues to ensure guest satisfaction and loyalty.

Core Competencies

• Customer Focus: Committed to delivering bestinclass service.
• Detail-Oriented: Ensures precision in bookings and guest information.
• Team Collaboration: Works effectively with multiple departments and host teams.
• Professionalism: Represents Caesars Entertainment with integrity and hospitality.
• Problem-Solving: Addresses guest needs and resolves issues quickly and effectively.

• 24 years of experience in casino marketing hotel operations guest services or player development preferred.
• Experience with VIP or high-end customer service environments strongly preferred.
• Strong communication skills both written and verbal.
• High attention to detail and accuracy in reservation management.
• Ability to work across multiple properties and adapt to different hotel systems and procedures.
• Knowledge of casino loyalty programs (e.g. Caesars Rewards) and comp policies is a plus.
• Availability to work a flexible schedule including nights weekends and holidays based on business demands.

ADDITIONAL REQUIREMENTS

• Must be at least 21 years of age.

• Must be able to obtain and maintain a Nevada Gaming License

• Must be able to stoop bend reach kneel twist grip items.

• Must be able to maneuver to all areas of casino.

• Must be able to read write speak and understand English.

• Must be able to respond to visual and aural cues.

• Must be able to work in small shared office space.

• Must be able to lift up to 25 pounds.

• Must be able to tolerate areas containing varying noise and temperature levels illumination vibration crowds and air quality including secondhand smoke