Onboarding Manager
Share
Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Were looking for an Onboarding Manager to join our Customer Experience & Services team. Your mission Help customers and partners successfully adopt Rossum guiding them through onboarding reducing friction in their workflows and enabling them to get the most out of our platform.
Youll play a key role in scaling our partner-driven strategy empowering partners to become confident and independent Rossum experts. If you love creating smooth onboarding experiences thinking in systems and collaborating across teams we want to hear from you.
What Youll Do
Youll be a critical contributor to our Implementation Services efforts working directly with customers supporting partners and constantly improving how we onboard at scale.
Key responsibilities include:
Guide new customers through onboarding from initial configuration to full adoption
Onboard and enable delivery partners improving processes and documentation
Build strong trust-based relationships with both customers and partners
Train stakeholders share best practices and support change management
Partner with Solution Architects on complex implementations
Customize product setups to align with customer workflows
Collaborate with Product CX and Sales to refine onboarding journeys
Track adoption and time-to-value using data and iterate accordingly
Who You Are
Were looking for someone who brings:
3 years experience in onboarding implementation or technical support (B2B SaaS preferred)
Familiarity with Python APIs JSON/XML and integrations (e.g. SFTP/S3)
Strong stakeholder management and communication skills
A customer-first mindset with a bias for action and ownership
Bonus points for experience with Rossum MongoDB Elasticsearch or Tableau
What Success Looks Like
Within 3 Months
Complete Rossum platform certification and all onboarding tool training by Month 1.
Build strong relationships with key accounts and internal Solution Architects.
Identify and document 35 quick win onboarding improvements.
Within 6 Months
Standardise onboarding templates and documentation reducing average onboarding cycle by 15%.
Successfully lead and deliver your first end-to-end project implementation for a key account meeting all defined success criteria.
Achieve 90% customer onboarding satisfaction score in post-implementation surveys.
Within 12 Months
Own an initiative of your choice that pushes the boundaries of how we onboard focusing on creative ways to boost efficiency.
Improve customer time-to-value by 25% through process optimisations.
Build and execute a game plan to turn your successful projects into customer success stories and references.
Why Join Us
At Rossum were building the worlds most flexible AI platform for document understanding helping businesses eliminate manual work so they can scale faster and do more meaningful work.
Were moving fast and we specialize in high-stakes deployments having successfully migrated over 50 global businesses from legacy systems to our cloud environment last year alone.
What sets us apart
Youll work with cutting-edge technology that is actively reshaping how work gets done globally not just in a lab.
Join a collaborative humble team that values ownership and impact over titles. We believe the best idea wins no matter where it comes from.
We give you the autonomy to innovate. You wont just follow a playbook; youll help write it leading with your own ideas and experiments.
We believe in experimentation over ego. Were transparent about our challenges and treat every setback as an opportunity to understand problems more deeply and improve.
With a vibrant base in Prague and flexible hybrid/remote options we care more about your output than your desks GPS coordinates.
What We Offer
At Rossum we believe in supporting our team with more than just a paycheck. We provide the tools flexibility and security you need to do your best work while maintaining a healthy life outside of it.
Enjoy 5 weeks of vacation plus 5 personal/sick days to ensure you have ample time to rest and pursue your passions.
We offer an extra 2 weeks of paternity leave because we know how important those early moments are.
Our hybrid work model and flexible hours let you find the balance that works best for your lifestyle.
Through our Stock options (ESOP) you dont just work hereyou share in Rossums long-term growth and success.
We provide a dedicated budget for personal development education and language courses to help you grow your skills.
Youll be equipped with high-end tech including a MacBook external monitor and the keyboard of your choice.
Stay connected through regular team meetups and offsites with a friendly ambitious team that values authentic connection.
Take advantage of a MultiSport Card to support your physical well-being.
Ready to help customers succeed from day one
Apply now and make onboarding your playground.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Automate complex transactional workflows with Rossum’s AI document processing solution. Reduce manual tasks, increase accuracy, drive efficiency.
