Service Engineer CCTV
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Job Location:
Bournemouth - UK
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Sensormatic Solutions
Sensormatic Solutions helps retailers create secure and efficient environments through advanced CCTV EAS and RFID technologies. We support major retail estates with reliable systems and strong asset protection.
About the Role
Were looking for a CCTV Service Engineer based in Bournemouth or Bath to support customer sites across Southampton Dorset Exeter and Devon. Youll focus on system uptime fast issue resolution and preventative maintenance for CCTV and related security systems. This is a handson role requiring strong troubleshooting skills and a customerfocused approach.
What Youll Do
- Respond to faults performance issues and service requests.
- Complete preventative maintenance to maximise system reliability.
- Provide Level 2 technical support and meet SLA metrics.
- Assist store teams with user queries and bestpractice guidance.
- Troubleshoot IP/analogue CCTV NVRs VMS platforms and basic networking.
- Conduct rootcause analysis and support service improvements.
- Work with remote support teams and escalate issues when needed.
- Act as the onsite technical contact and maintain clear communication.
- Keep accurate documentation and follow safety standards.
- Take part in product and technical training.
What Were Looking For
Essential:
- Experience in CCTV service technical support or field engineering.
- Knowledge of IP CCTV networking basics and VMS platforms.
- Strong troubleshooting ability and customerfacing experience.
- Full UK driving licence and willingness to travel.
Desirable:
- Experience with EAS systems.
- Knowledge of RFID and retail security technologies.
- Experience supporting multisite environments.
What We Offer
- Competitive salary
- Functional car
- 25 days annual leave bank holidays
- Pension with employer match
- Life assurance EAP referral scheme
- Discounts including cycletowork and Johnson Controls products
#LI-JB3
#LI-Hybrid
Required Experience:
IC
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
