Full-Time Student Service Library Assistant

Key Responsibilities:

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA) other applicable regulatory
requirements and professional standards.

• Greet every student or patron in a warm welcoming manner.

• Apply advanced problem-solving skills to prioritize exceptional customer service troubleshoot and resolve student questions and inquiries.

• Assist students with study room check-in library policies and procedures directional questions about campus facilities scheduling tutoring appointments and connecting them with other campus resources.

• Answer the phone promptly and in a friendly manner providing exemplary customer service for library & tutoring services.

• Proactively assist all students and faculty with available technology resources in the library including computers and computer applications audio/visual equipment the print management system and the scanning/fax station.

• Proactively assist all students with technology needs including computer and internet literacy basics and troubleshooting questions related to students learning management system joining Zoom sessions using Microsoft or Google applications etc.

• Utilize the ILS system to perform circulation tasks including (but not limited to) checking materials in and out retrieving and re-shelving items using Library of Congress classifications and preparing and processing holds and inter-library loan requests.

• Assist students with locating and navigating print and digital library resources including books textbook reserves and the librarys website.

• Work with the team and Director of Library & Tutoring Services to purchase resources materials and supplies for the department.

• Assist librarians with developing and executing in-library displays.

• Assist team with developing and planning relevant programming and marketing materials.

• Monitor the information desk to maintain a clean organized and safe environment for staff and patrons.

Required Skills & Competencies:

• Technical Skills: Proficiency with computer and web applications on various devices including Windows PCs MacBooks and Google Chromebooks. Proficiency with Microsoft and Google Suites Zoom and email and chat applications.

• Communication Skills: Strong verbal and written communication skills with the ability to articulate ideas clearly to diverse audiences provide non-judgmental feedback and build positive rapport with others. Must have proven experience modeling exemplary customer service and be comfortable teaching and communicating information to large groups and interpersonally in one-on-one or small-group settings.

• Problem-Solving: Ability to think critically make decisions independently and take initiative to solve complex problems in a timely manner.

• Teamwork: Proven experience in collaborating effectively with diverse teams to achieve common goals.

• Project Management: Ability to organize and manage multiple priorities meet deadlines and track progress in a fast-paced environment.

Preferred Additional Skills:

• Experience in customer service public/academic library or similar environments.

• Familiarity and/or experience with SirsiDynixs LMS WorkFlows and the Springshare LibApps suite.

• Familiarity and/or experience with using WorldCat to process ILL requests.

• Ability to demonstrate a positive attitude of approachability and adaptability.

Education & Experience:

While formal education or certifications may be beneficial or even required for certain positions what we need are candidates who can demonstrate the practical skills and experience necessary to excel in this role. A proven track record of providing strong customer service collaborative and patient problem-solving and strong working knowledge of technology
utilized in academic settings will be prioritized.

Why Join Us

• Opportunity to work on innovative and impactful projects.

• Collaborate with a team of skilled professionals.

• Competitive compensation and benefits package.

• Continuous learning and development opportunities.

Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech is committed to supporting the well-being growth and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions legal consultations financial planning consultations and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution fully vested after two years

• Basic life insurance equal to annual salary paid by the College with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees spouses and dependent children

• Tuition assistance for undergraduate graduate and doctoral programs

• Paid professional development opportunities

WorkLife Balance

• Generous paid time off including vacation sick leave holidays and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships transportation and various retail services

Ivy Tech is proud to offer benefits that support your health your family and your futurebecause when our employees thrive our students and communities thrive too. For more information on Ivy Tech Benefits visit Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.