Senior Manager, Field Service

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Beckman Coulter Diagnostics one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing and are used in hospitals reference and research laboratories and physician offices around the world. Every hour around the world more than one million tests are run on Beckman Coulter Diagnostics systems impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough to rapid and reliable sample analysis to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency clinical confidence adaptive collaboration and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Sr. Field Service Manager for Beckman Coulter Diagnostics is responsible for directing and leading the field service organization for the Southeast Region of the companys commercial operations. You will also be responsible for all field service resources and service delivery within the defined area including: installations and implementations preventative maintenance all break/fix service activity and all proactive post sale service activity. This position will have oversight for the P&L of the Service business with direct revenue in excess of $10M and costs in excess of $5M.

This position is part of Field Technical Service located in North America and will be Remote covering the Southeast Region must reside in the Atlanta GA area.

In this role you will have the opportunity to:

• Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with sales team
• Lead a team of Field Service Engineers and Field Service Supervisors responsible for their training and professional development; establish goals and objectives; lead the recruitment process to bring the right candidates to your team
• Drive P&L and operational performance around safety compliance revenue growth customer satisfaction first time fix rate employee satisfaction and expense lines
• Work closely with coordination team to facilitate daily activities such as preventative maintenances (PM) modifications (MOD) and balancing daily service-call workload
• Manage and resolve high-pressure customer issues including product performance issues and technical escalations
• Deliver impact at the North America Commercial Organization (NACO) level by leading projects applying DBS (Danaher Business System) to map improvement plans drive sustainable and continuous improvements

The essential requirements of the job include:

• Reside in Atlanta GA area
• Bachelors Degree with 14 years OR Masters Degree with 12 years proven experience in customer support role interfacing with senior customer management personnel or related experience
• 4 years experience in people management (direct reports)
• Knowledge of customer relationships and customer satisfaction methodologies
• Previous experience in a regulated industry

Travel Requirements:

• This position requires flying and/or driving travel which may potentially include up to 60% overnight stays. Travel will primarily be domestic but may occasionally be international

It would be a plus if you also possess previous experience in:

• Knowledge of the medical diagnostic industry - specifically its trends pitfalls and challenges
• Knowledge of diagnostic analyzers specifications and performance standards and U.S. healthcare legislation
• Working knowledge of Field Customer Support Service Contracting and all its related sub fields

Beckman Coulter Diagnostics a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Diagnostics we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The salary range for this role is $132500-$165667. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .