Blended Technical Support Specialist II
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Job Location:
National Capital Region - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role Details
Type of Support:Email Chat and Phone SupportContract Duration:Permanent
Training Schedule:Monday to Friday 7:00 AM to 4:00 PM Central Time
Work Schedule:9:00 AM to 6:00 PM Central Time (rotating weekend coverage)
Work Type and Location:Metro Manila (Remote)
Expected Start Date:ASAP
About Us
Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.
More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.
Join us at Crescendo and lets build the future of customer experience together.
The Role
We are looking for a motivated Technical Support Specialist II to support our partner in the Medical Field. To support this team we are searching for candidates with strong technical/customer support skills excellent communication skills attention to detail a passion for healthcare and the ability to provide customers personalized support through phone email and chat.
In this role you should enjoy thriving in dynamic and flexible environments taking ownership of our partners brands products and opportunities and using their creative problem-solving abilities to go above and beyond expectations.
What Youll Do:
- Provide expert-level support for enterprise installations including the configuration of proprietary hardware and associated peripherals and/or proprietary software.
- Diagnose and resolve advanced issues related to audio/visual performance interactive displays and integrated communication systems.
- Perform firmware upgrades and provide expert-level troubleshooting for a range of sophisticated technical products.
- Manage the full lifecycle of support requests from initial contact to resolution including handling product return and replacement processes.
- Proactively monitor support queues to ensure timely response and resolution of incoming technical cases within your assigned region.
- Deliver multilingual support based on customer needs and established service level agreements across multiple channels (voice/ email/ chat/ social media moderation).
- Document and escalate complex issues to higher-tier support teams using internal case management systems.
- Coordinate and lead remote support sessions with clients to resolve intricate technical challenges.
- Utilize remote assistance tools including screen sharing and log file analysis to diagnose and resolve issues efficiently.
- Collaborate with senior engineering and support tiers on high-priority or escalated client cases to ensure swift resolution.
What We Expect From You:
- Excellent English skills both verbal and written (EFSET results must be at the C2 level)
- Excellent problem-solving and communication skills
- Organized accountable and responsible
- Excellent time management skills; Punctuality and adherence to schedule required
- Possess critical thinking empathy active listening initiative adaptability and problem-solving skills
- Ability to work in a fast-paced environment
- Savvy with web computer and smartphones
- Passion for creating an exceptional customer experience
- Eager and curious to learn
What Youll Get In Return:
- Competitive compensation based on experience
- Attractive benefits package including medical dental and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by Crescendo and outside entities
- 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.
- Care for others: Empathy is a key driver. When people thrive so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
- Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
- Take ownership: Bold choices with integrity at the corethats how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.
Required Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
