Customer Services representative 6 months temporary contract

Tata Chemicals Europe

Job Location:

Cheshire West and Chester - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Serving Society through Science Tata Chemicals Europe (TCE) is one of Europes leading producers of sodium carbonate salt and sodium bicarbonate and other products from our plants in Cheshire UK.

Our Customer service team based at our Head Office in Northwich in Cheshire are looking for an experienced customer service representative to join the team on a contract basis for 6 months working Monday to Friday 37.5 hours per week.

Working in a B2B environment the successful candidate will provide exceptional customer service for our British Salt business by ensuring accurate order processing clear communication and effective coordination with internal teams and logistics partners. This role ensures that all customer deliveries are fulfilled on time in full and in line with agreed service levels.

This role is offered on a contract basis via our recruitment partner Morson you will be paid weekly after submission of an approved timesheet.

Key Responsibilities

Process and manage all B2B customer orders using SAP HANA ensuring accuracy and timely fulfilment.
Verify pricing and delivery requirements for customers.
Maintain order integrity and contractual service levels.
Work closely with the S&OP team to ensure stock availability meets customer delivery schedules.
Escalate and help resolve any stockrelated risks that could affect key accounts.
Communicate proactively with customers to confirm or reschedule deliveries and manage order changes.
Respond swiftly and professionally to enquiries from purchasing teams planners and site contacts.
Build strong longterm relationships that reflect British Salts service standards.
Liaise with the thirdparty logistics provider to ensure delivery capacity aligns with customer requirements.
Log all customer complaints accurately into Sales Force and followup actions where necessary.
Work crossfunctionally to resolve issues impacting customer satisfaction.
Raise credit and debit notes as required following defined approval processes.
Process returns from customers in line with British Salt procedures.

Skills Knowledge and Expertise

Customer Focus
Clear Communication & Professionalism
Problem Solving
Organisation & Prioritisation
Accuracy & Accountability

Required Experience:

Unclear Seniority

Key Responsibilities

Process and manage all B2B customer orders using SAP HANA ensuring accuracy and timely fulfilment.
Verify pricing and delivery requirements for customers.
Maintain order integrity and contractual service levels.
Work closely with the S&OP team to ensure stock availability meets customer delivery schedules.
Escalate and help resolve any stockrelated risks that could affect key accounts.
Communicate proactively with customers to confirm or reschedule deliveries and manage order changes.
Respond swiftly and professionally to enquiries from purchasing teams planners and site contacts.
Build strong longterm relationships that reflect British Salts service standards.
Liaise with the thirdparty logistics provider to ensure delivery capacity aligns with customer requirements.
Log all customer complaints accurately into Sales Force and followup actions where necessary.
Work crossfunctionally to resolve issues impacting customer satisfaction.
Raise credit and debit notes as required following defined approval processes.
Process returns from customers in line with British Salt procedures.