Customer Service Representative

Lynn, MA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Wilbert Funeral Services Inc.

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

Company Overview:
The Wilbert Group part of Marmon Holdings Inc. a Berkshire Hathaway Company is a $300 million organization with four industry-leading brands 1000 employee partners 100 licensee partners and more than 300 points of distribution. The company is a precast concrete manufacturer and service provider serving funeral services building trades and agricultural markets.
The Wilbert Group produces a wide range of concrete products including burial vaults monuments lawn crypts columbarium niches septic tanks retaining walls storm shelters and agricultural precast products. Operations include manufacturing plants warehouses monument production facilities a casket manufacturing plant and crematories. The monument division produces granite memorials and markers custom granite signage engraved brick pavers and wholesale monument sales.

Astral A Division of The Wilbert Group
Astral Industries is a premier manufacturer of high-quality steel burial caskets. The division produces a wide range of products including metal solid wood engineered wood veneer wood and cremation caskets. Astrals unique manufacturing process allows the company to purchase raw steel coils and produce finished powder-coated caskets within a single facility. Manufacturing capabilities include electro-mechanical assembly fabrication sheet metal forming stamping structural welding and automated powder coating. Advanced processes such as a six-stage pre-treatment system and automated powder coat lines ensure consistent high-quality products.

Position Overview:
The Customer Service Representative (CSR) is the voice of the company to our customers. This role focuses on delivering a responsive caring and reliable experience for funeral home partners and other customers who depend on us during important moments. The CSR ensures every interaction reflects professionalism empathy and a commitment to making it easy for customers to do business with us.

Key Responsibilities:

Serve as the primary point of contact for customers delivering prompt friendly and solutions-focused support.
Process customer orders accurately and ensure customers receive clear confirmations and updates.
Provide product information pricing and availability so customers can make informed decisions.
Resolve customer questions or concerns quickly while maintaining a positive and professional experience.
Coordinate with internal teams such as production shipping and sales to ensure customer needs are met on time.
Keep customers informed of order status delivery details or any changes that may impact them.
Maintain accurate customer records to ensure consistent and reliable service.
Look for opportunities to improve the customer experience and share feedback with the team.

Required Skills and Qualifications:

High School diploma GED or equivalent required.
Customer service experience with a strong focus on customer satisfaction.
Excellent communication and listening skills.
Ability to remain calm professional and solutions-focused when addressing customer needs.
Strong attention to detail and ability to manage multiple priorities.
Familiarity with customer service systems and standard office applications.

Preferred Experience:

Experience serving customers in funeral services manufacturing or a related industry.
Experience with order entry systems or ERP platforms.

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.

Required Experience:

Unclear Seniority

Wilbert Funeral Services Inc.As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learn...