Aliança Head of CX

We have a view beyond the ocean: integrating container logistics connecting and simplifying our customers supply chain. We count on our people to make that happen!

Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success managing the customer experience and building a successful track in your career.

What do we offer

We are on a revolutionary journey to simplify global trade which will give us the chance to offer a major impact on the world economy and on your career. With significant personal responsibility you will hone your industry knowledge and build highly valued business skills and communication skills into customer-facing roles quite possibly at a pace that will surprise you.

Energizing and pioneering this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is enthusiastic about focusing on customers and colleagues.

Our opportunity

Position: Aliança Head of CX
Location: São Paulo/SP
Work Model: Hybrid (3 days in the office and 2 at home).

In this role the person will be responsible for leading the customer experience strategy contributing to the companys strategic planning and to the definition of policies that ensure consistent and highquality service. This includes designing and executing the CX plan continuously monitoring and elevating satisfaction and quality levels making critical business decisions with a customercentric mindset and communicating effectively with all stakeholders to ensure alignment transparency and the dissemination of relevant information.

Responsibilities:

• Lead the companys Customer Experience vision and strategy;

• Ensure the customers voice is represented across the organization;

• Monitor performance metrics to identify and propose improvements. Integrate and enhance systems and tools;

• Ensure excellence in service delivery aiming for customer satisfaction and loyalty. Build and maintain strong relationships with customers;

• Understand the customers business and act on complex or highimpact cases. Monitor market trends to modernize the customer experience;

• Collaborate closely with customer service and sales teams;

• Participate in and lead customerfocused meetings manage crises and prevent recurrence. Make datadriven decisions to improve service efficiency.

What we are looking for:

• Completed postgraduate degree in Administration Economics Logistics International Relations Foreign Trade or related fields;

• Solid experience leading customer service areas and teams;

• Strong leadership profile including leading leaders;

• Experience in maritime and land transportation;

• Experience with processes and the Office package;

• Advanced English required.

About us

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability pregnancy gender identity or any other characteristic protected by applicable law.

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