VP FCRM Surveillance & Monitoring Manager (Hybrid)

Work Arrangement:

***After the initial training period this is a hybrid role working onsite in our Wilmington DE office.***

Manages the Surveillance and Monitoring (SAM) support functions ensuring internal and regulatory service level expectations are met through effective resource management process optimization and technology enablement. Serves as the business lead for the evolution of SAM operational capabilities by driving scalable monitoring solutions workflow enhancements and automation initiatives. Translates regulatory and operational requirements into structured business specifications and partner with Technology Fintech Solutions (FTS) Risk Compliance Legal and business stakeholders to deliver sustainable system and process improvements.

1. Oversees onshore SAM functions within the AML/BSA program ensuring timely high-quality production and adherence to regulatory standards. Establishes and monitors performance metrics and applies corrective action as needed.
2. Manages and develops a team of analysts aligning workforce capacity with operational demands system enhancements and cross-functional initiatives. Sets strategic priorities aligned to regulatory risk and technology enablement objectives.Maintains oversight of AML policies and procedures for the unit to ensure effective governance internal controls and regulatory compliance. Communicates regulatory updates and drives implementation across impacted stakeholders.
3. Manages escalated issues and communicates findings risks and opens items to senior management. Provides leadership and guidance on complex operational and compliance matters.
4. Compiles and analyzes KPIs and KRIs related to alert review and monitoring processes. Develops dashboards and performance reporting to measure effectiveness identifies systemic improvement opportunities and informs prioritization of enhancements.
5. Leads process improvement and quality initiatives to enhance efficiency scalability and regulatory alignment. Defines business requirements documents future-state workflows and oversees implementation through deployment and validation.
6. Acts as the business owner for SAM systems and monitoring platforms. Defines functional requirements and acceptance criteria for enhancements and new capabilities. Partners with Technology FTS and vendors through the system development lifecycle including design testing implementation and stabilization. Leads user acceptance testing and ensure operational readiness.
7. Maintains a prioritized enhancement roadmap incorporating regulatory developments audit findings operational metrics and emerging risks. Evaluates automation workflow tools and advanced analytics solutions to improve scalability and control effectiveness.
8. Leads cross-functional BSA/AML initiatives from concept through implementation. Defines scope deliverables timelines and stakeholder communication plans ensuring alignment with enterprise governance and change management standards.
9. Provides structured business input into model enhancements scenario tuning system migrations and platform upgrades. Ensures requirements are clearly documented risks assessed and impacts communicated effectively.
10. Manages quality assurance oversight to ensure accuracy and compliance with regulatory and internal policy requirements. Prepares monthly quarterly annual and ad hoc reports for senior management and the Board of Directors.
11. Develops strong partnerships with business lines to ensure appropriate compliance with BSA/AML requirements. Interfaces regularly with senior leadership and facilitate discussions regarding regulatory changes process updates and system enhancements.
12. Manages alert entry and triage into the investigations function.
13. Performs other duties as assigned.
14. No travel required.

• Manages team of employees by overseeing day-to-day operations.
• Sets high performance standards and manages team performance in accordance with HR policies and procedures.
• Creates a flexible and energized work environment fostering an atmosphere that enables employee trust and engagement.
• Inspires confidence and motivates others to perform at their best.
• Develops staff while effectively addressing performance issues.

• Undergraduate degree in a related field or an equivalent combination of training and experience.
• 10 years of BSA/AML investigation experience in the banking industry including at least two years in a leadership role preferably within operational risk management or compliance.
• Experience leading system implementations workflow redesign or automation initiatives within a compliance or risk management environment.
• Demonstrated ability to translate regulatory and operational requirements into structured business documentation to support technical development and implementation.
• Certified Anti-Money Laundering Specialist (CAMS) or Certified Fraud Examiner (CFE) designation.

• Comprehensive BSA/AML knowledge with strong understanding of commercial and prepaid banking.
• Substantial knowledge of BSA/AML regulations including the FFIEC Examination Manual.
• Experience serving as business lead or functional owner for compliance monitoring platforms.
• Understanding of AML/Fraud red flags and monitoring scenarios in manual and automated environments.
• Strong leadership analytical project management and stakeholder management skills.
• Excellent verbal written and interpersonal communication skills.
• Proficiency in Microsoft Office Suite Tableau project management tools and automation technologies (e.g. RPA).

This job will be open and accepting applications for a minimum of five days from the date it was posted.

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