Senior Technical Program Manager (9-Month Fixed Term Contract)

Why PlayStation

PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.

Role overview:

We are seeking a Senior Technical Program Manager (9-month fixed-term contract) to join the Engineering Technical Operations group supporting the PlayStation Partners Platform.

The PlayStation Partners Platform powers applications used globally by content creators to develop publish and manage content on the PlayStation platform - including games apps movies music and more. This is a critical ecosystem supporting PlayStations global business.

The ideal candidate has experience leading complex cloud-based programs across enterprise environments with a strong focus on improving efficiency agility reliability and operational excellence. If you thrive in ambiguity enjoy aligning cross-functional stakeholders and are passionate about driving meaningful outcomes at scale wed love to hear from you.

This is a senior individual contributor role working closely with Directors Engineering Managers TPMs and SRE/Operations teams to drive cloud platform initiatives service reliability improvements and developer experience enhancements. This role will play a key part in sustaining and advancing the Partner Platform during a critical period of transformation. You will operate at the intersection of engineering delivery operational excellence and developer enablement ensuring the platform remains resilient scalable and aligned with PlayStations global ambitions.

What Youll Be Doing:

Stakeholder Management & Communication

• Translate ambiguous business and technical requirements into structured executable engineering plans.
• Drive cross-functional alignment across Engineering Operations Product Security and external stakeholders.
• Communicate program health risks milestones and outcomes clearly to leadership.
• Partner with service owners to balance reliability feature delivery and cost optimization.
• Provide transparency through clear metric-driven reporting.
  

Program & Delivery Management

• Lead structured delivery of complex programs (roadmaps dependencies risk mitigation sequencing).
• Coordinate work across a globally distributed operations team to ensure predictable and safe delivery.
• Plan and execute cross-platform initiatives (e.g. major upgrades reliability improvements cost optimization modernization efforts).
• Monitor program health and adjust plans based on shifting priorities.
• Ensure objectives are measurable and aligned with business outcomes.
• Facilitate delivery cadences (stand-ups sprint planning status reviews) and drive accountability.
• Capture and socialize lessons learned to improve planning and operational rigor.
  

Technical Scope & Context

• Strong understanding of SRE and platform operations practices:
  • Infrastructure-as-Code (Terraform)
  • CI/CD automation (Jenkins GitHub Actions ArgoCD)
  • Compliance and lifecycle management (patching upgrades)
  • Cloud platforms (AWS preferred; GCP/Azure familiarity beneficial)
    
• Familiarity with enterprise-scale production systems and operational excellence frameworks.
• Understanding of observability reliability engineering principles (SLA/SLO/SLI) and cost optimization practices.

What Were Looking For:

• 7 years of experience in Technical Program Management Engineering Management or a related technical role.
• Bachelors or Masters degree in Computer Science Engineering or related field (or equivalent experience).
• Proven experience working closely with Operations SRE or Platform Engineering teams.
• Strong ability to decompose ambiguity into structured sequenced workstreams.
  Demonstrated success driving complex cross-team programs.
• Exceptional communication skills; comfortable influencing engineering and executive audiences.
• Experience operating in agile environments across distributed teams.
• Comfortable facilitating workshops retrospectives and decision forums.
• Proficiency with tools such as JIRA Confluence and related systems.
• Customer-centric mindset with an understanding of service reliability and experience.
• Interest in gaming digital entertainment or consumer technology is a plus.
  

Preferred Qualifications

• Experience leading enterprise-scale modernization or migration programs.
• Background in software engineering architecture or data engineering.
• Experience working across multiple regions and time zones.
• Industry certifications (PMP Scrum Agile SAFe) are advantageous but not required.
• Experience with:
• • Cloud platforms (AWS GCP Azure)
  • Observability tools (Splunk Datadog CloudWatch Domo Tableau)
  • CI/CD and artifact tooling (Terraform GitHub Artifactory Jenkins)
  • Reliability engineering principles (SLA/SLO/SLI)
    

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect how we use it who we share it with and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.