Service Designer
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Designer
Were looking for a Service Designer to join us at Telia.
Im Angelika Gertell Head of Customer Experience & Digital Concepts and Im currently searching for someone ready to grow with us. Were a creative forward-thinking team combining UX service design business processes and customer insights to design and implement frictionless insightdriven flows across all touchpoints to improve conversion reduce effort and ensure a consistent experience regardless of channel.
What youll do:
You will drive transformation by applying human-centered design to understand customer experiences identify key problems and shape a clear vision for improvement. You will work across stakeholder initiatives while proactively identifying opportunities and mobilizing teams to deliver meaningful change.
- Develop and maintain the endtoend Customer Journey vision.
- Lead and execute Service Design projects with structure and momentum.
- Create strong visualizations that foster alignment and enable decisions.
- Analyze customer data to generate insights and help shape customer journey improvements using market best practices and new concepts.
- Act as a key advocate for customer experience and Service Design driving a customer-centric culture and embedding insights across the organization.
What will help you thrive in this role:
The suitable candidate is proactive solution-oriented and driven professional who believes customer experience can always be improved. You are a strategic thinker who can move between the big picture and details combine digital and AI literacy with a human-centered approach and confidently turn ideas into action.
- Formal education in design or a related field.
- 3 years of hands-on service/UX design experience preferably from a big international organization.
- Experience working in an NPS-driven environment.
- Solid project management skills.
- Strong data analytics skills.
- Fluency in both Swedish and English language (written and spoken).
- Experience with tools such as Figma Miro or similar.
Join us to shape smarter living for people businesses and the planet
At Telia were a team of 15 000 colleagues across the Nordics and Baltics passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader we drive change with large-scale impactful projects while building a sustainable inclusive world.
Here you can grow your skills lead meaningful projects and thrive in a supportive diverse environment. Whether youre taking your first step or your next Telia is a place to grow belong and make a real impact.
What we offer
When you join usyoullreceive a comprehensive benefits package tailored to your local market opportunities for remote work and have the chance to earn a bonus based on your performance and Telias results.
Ready to make better happen
We look forward to receiving your application by April 10th 2026. Please note that we might close the position earlier if we find the right candidate so dont wait too long to apply!
Want to know more about this role Please reach out to Angelika Gertell at
Equal opportunities
At Telia we recognize talent by professional skills and growth potential. We champion diversity ensuring every individuals needs are met regardless of disability gender age nationality sexual orientation or social status. Together were dedicated to fostering an inclusive work environment where your uniqueness is our strength.
Join us and lets make better happen - together!
Required Experience:
IC
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Telia Norge er et ledende teknologiselskap som bygger samfunnskritisk infrastruktur og leverer innovative produkter og tjenester innen TV, internett og mobil. Vi er Norges største utfordrer og våre om lag 1 900 dyktige medarbeidere jobber hver dag for å u
