Front Desk Agent Steady Extra (Caesars Las Vegas)
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Takes records and cancels reservations in the Hotel Information System. Provide five-star hotel-quality concierge services.
Responsibilities
Be completely knowledgeable about all casino programs promotions activities and functions.
Be knowledgeable of local current restaurants spas attractions and events (concerts theater sporting events special events and more).
Assist and coordinate with VIP Agent Functions (Check in Checkout Keys and Mail).
Take room reservations and room blocks.
Assist in training new guest service representatives as appropriate.
Log in particular types of calls as needed.
Support maintain Horseshoe Casinos courtesy guidelines and promote outstanding guest relations.
Responsible for reports including exceptions reports and regret logs.
Provide the guest with an experience that will always be remembered and with the highest level of responsiveness.
They provide personal services of the highest level that may include but not limited to restaurant reservations recreation requests floral orders shoeshine etc. They also can make available maps literature and other materials.
Ensure prompt and positive action on all guest complaints questions concerns and suggestions as well as conduct quality assurance follow-up.
Arrange for suggest recommend book and confirm deliverable services that may include but not limited to purchasing gifts premium tickets dry cleaning and other errands.
Project an approachable and professional image in personal appearance manner and demeanor.
Maintain a work environment of cleanliness and organization.
Acknowledge and greet all guests with utmost courtesy and urgency moving out from behind the front desk to open doors and assist guests.
Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager.
Maintain consistent presence at workstations.
When directed participate in hotel functions.
Use professional telephone etiquette in handling internal and external guest requests. Use a work order system when necessary.
Assist with package and amenity deliveries. Log receipts of packages delivered to guests.
Provide continuous updates edits reviews and additions to the electronic guest database (list of guest preferences birthdays anniversary and other special dates restaurants service providers etc.).
Take same day reservations and when necessary future reservations following hotel rate structures and up-selling strategies.
Qualifications
Must be 18 years of age or older
HS diploma or GED.
One or more years of appropriate experience; or equivalent combination of education and experience.
Union Referral
ADDITIONAL REQUIREMENTS
Ability to perform reaching stooping and /or crouching motions repeatedly
Must be able to communicate verbally
Must be able to stand for extended periods of time
Must be able to lift 25lbs.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Help us roll out the red carpet at Caesars Palace! ; This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. ; If you have a passion for delivering personalized service in an ex ... View more
