Non-Technical Customer Support Associate

Everett, MA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

OneFluke Customer Care Support Representative Position

Location: Onsite Everett WA

Schedule: Monday-Friday 06:30 AM 03:00 PM

This role is a first point of contact for customers and distributors needing support with Fluke productsresolving inquiries directing users to resources and ensuring a smooth experience.

Were seeking someone who listens actively communicates clearly by phone and email and thrives in a fast-paced customer-focused environment. This is a job for someone that takes pride in providing top-notch support. Experience with customer and distributor calls knowledge of Fluke tools and processes and a history using Flukes software services for customer interactions distributor quotes service questions and more.

Please note: This position is required to be onsite and does not offer the option for remote or hybrid work.

Key Responsibilities:

Develop a strong understanding of Fluke brands and internal support teams to ensure skilled and accurate call support and ticket transfers.

Manage high-volume customer interactions via Five9 and CRM Dynamics averaging 75 calls and 30-50 emails daily.

We Support distributors and end users with inquiries related to contracts quotes orders shipping and troubleshooting potential issues.

Assist customers with navigating Flukes external website including tools like the Accessory Store Where to Buy manuals and service resources.

Provide guidance on RMA procedures distributor stock rotation policies and basic service-related inquiries (e.g. calibration and repair quotes).

Act as a resource for non-technical questions on products warranties and available services collaborating cross-functionally to resolve issues and support process alignment.

Requirements:

Minimum of 1 year of experience in a high-volume call center with strong multitasking and system navigation skills.

Excellent communicationboth written and verbal.

Proficient in Microsoft Office (Word Excel Outlook Teams); Oracle experience a plus.

Highly organized detail-oriented and dependable.

Self-motivated and effective working independently or with a team.

Consistent punctual attendance and comfort working at a computer for extended periods.

Required Experience:

DescriptionOneFluke Customer Care Support Representative PositionLocation: Onsite Everett WASchedule: Monday-Friday 06:30 AM 03:00 PMThis role is a first point of contact for customers and distributors needing support with Fluke productsresolving inquiries directing users to resources and ensurin...