SOS Program Manager

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Program Administration & Operational Leadership

• Directs the day-to-day administrative and operational management of the Medical Cannabis Program to ensure statutory regulatory and Commission objectives are met.
• Develops implements and maintains program-administrative workflows procedures internal controls and documentation standards to ensure consistency accountability and operational efficiency.
• Designs and manages program monitoring and evaluation systems to assess effectiveness identify operational risks and recommend improvements.
• Analyzes organizational processes and recommends adjustments to workflows staffing coordination and administrative structure to improve program performance.

Regulatory Implementation & Policy Administration

• Interprets and applies state statutes Commission rules and regulatory directives to guide program operations and administrative decisions.
• Drafts reviews and implements operational policies procedures and guidance necessary to carry out Commission rulemaking and regulatory requirements.
• Conducts research and analysis of regulatory models and best practices to support program policy development and compliance strategy.
• Advises program leadership on operational impacts compliance risks and administrative considerations related to regulatory and legislative changes.

Fiscal & Budget Administration

• Assists in developing and managing program budget proposals expenditure tracking and fiscal planning for program operations contracts and system costs.
• Compiles financial and operational data to support budget requests reporting requirements and fiscal analysis.
• Develops and maintains documentation procedures and financial monitoring processes to support accountability and audit readiness.

Procurement Contracts & Vendor Oversight

• Develops scopes of work bid specifications and procurement documentation for program systems services and operational needs.
• Evaluates proposals assists with scoring processes and coordinates procurement activities in accordance with state requirements.
• Monitors vendor performance contract compliance deliverables and timelines to ensure reliable system and service implementation.
• Resolves administrative and operational issues related to vendor services contracts and system functionality.

Systems & Program Infrastructure Management

• Serves as the program lead for technology and operational systems including licensing platforms registry systems and regulatory tracking tools.
• Coordinates system design configuration testing issue resolution enhancements and implementation timelines.
• Establishes procedures and controls to ensure system integrity data accuracy and reliable program infrastructure.

Stakeholder & Interagency Coordination

• Serves as a primary program liaison with state agencies vendors licensees applicants and stakeholders to coordinate program operations and resolve administrative matters.
• Represents program operations in meetings hearings and coordination efforts related to administrative regulatory and implementation activities.
• Develops informational materials operational guidance and program communications to support stakeholder understanding of program requirements.

Licensing & Compliance Program Administration

• Oversees administrative processes supporting application intake completeness review workflow tracking and licensing system coordination.
• Supports development of compliance monitoring procedures recordkeeping standards and administrative review processes.
• Coordinates information flow between licensing compliance and operational functions to ensure consistent program administration.

Program Planning & Strategic Support

• Participates in long-range planning and program development activities to support sustainable program growth and operational readiness.
• Develops program-administrative plans that include goals implementation steps constraints performance metrics and timelines.
• Coordinates special initiatives and cross-functional projects to remove operational barriers and advance program objectives.
• Other duties within the scope of the classification.

Requirements/ Qualifications

Minimum Qualifications: Bachelors degree in public or business administration accounting or any discipline related to the work assigned. One year of experience in planning organizing and implementing program administrative or business financial functions. Experience may substitute for education on a year-for-year basis.

Preferred Qualifications:Experience in program administration regulatory operations public-sector management. Experience working with contracts procurements including developing scopes of work or evaluating proposals. Experience developing policies procedures guidance documents or administrative frameworks in a regulatory or compliance environment. Experience with budget development fiscal monitoring or program financial administration.

Other:Regular and reliable attendance is required.

Knowledge Skills & Abilities:

Strong analytical and problem-solving skills with the ability to assess complex issues identify risks and recommend operational solutions. Excellent written and verbal communication skills including the ability to explain technical or regulatory requirements to varied audiences. Ability to work collaboratively with agency leadership staff state agencies vendors and stakeholders and to serve as a professional program representative. Experience working with data systems case management platforms licensing systems or regulatory databases preferred.

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