Spanish Speaking Banking Operations Specialist

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Banking Operations Specialist Spanish Market Lisbon Portugal

Introduction

A leading BPO company in Portugal is recruiting an Operations Customer Expert Banking Expert for the Spanish this role you will support one of the UKs most innovative digital banks providing high-level expertise to resolve complex banking issues for Spanish-speaking customers.

Responsibilities

Expert Customer Support: Provide high-quality assistance via chat phone and email.
Complex Resolutions: Handle intricate inquiries related to accounts payments disputes and transactions.
Subject Matter Expertise: Act as a central point of knowledge for banking operations within the team.
Financial Oversight: Manage fraud investigations chargebacks and detailed complaint resolutions.
Strategic Guidance: Offer informed advice on financial services and banking processes.
Knowledge Sharing: Mentor and support teammates to improve overall team performance.
Compliance: Adhere strictly to internal procedures and international regulatory standards.

Requirements

Language Skills: Fluent Spanish and good English (both written and spoken).
Experience: Minimum 12 months in Banking Financial Services Insurance Billing or Collections.
Problem Solving: Strong analytical skills with the ability to manage complex cases independently.
Tech Savvy: Comfortable navigating multiple digital platforms and banking software.
Soft Skills: Excellent communicator and a collaborative team player.

What is Offered

Position: Full-time role based in Lisbon Portugal.
Hours: 40 hours per week on rotational shifts (24/7).
Training: Comprehensive paid training program provided.
Benefits:
- Health insurance from day one.
- Meal allowance card.
- Monthly holiday and Christmas allowances.
Relocation Support:
- Flight costs reimbursed.
- Optional company-provided accommodation for those moving to Lisbon.

This is an ideal opportunity for finance professionals looking to grow their careers within a multicultural environment in one of Europes most dynamic cities.

Banking Operations Specialist Spanish Market Lisbon Portugal Introduction A leading BPO company in Portugal is recruiting an Operations Customer Expert Banking Expert for the Spanish this role you will support one of the UKs most innovative digital banks providing high-level expertise to resolve...