German Support Specialist

Schwaz - Austria

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a German-speaking Customer Support Specialist to join an international service organization based in this role you will support customers across multiple communication channels while delivering a consistent high-quality service experience.

Key Responsibilities

Manage inbound customer interactions in German via phone email and digital channels
Provide assistance related to product usage and basic troubleshooting
Handle inquiries regarding orders deliveries returns and account-related matters
Deliver effective after-sales support with a customer-focused approach
Accurately record customer interactions in internal CRM systems
Meet defined quality productivity and customer satisfaction targets
Identify complex cases and escalate them according to internal procedures
Collaborate with internal teams to ensure efficient and timely issue resolution

Candidate Profile

Native or near-native German (C1C2)
Good command of English (B2 or higher)
Strong communication and problem-solving skills
High level of customer orientation and attention to detail
Ability to perform in a fast-paced multicultural work environment
Basic computer literacy and confidence using CRM tools

We are looking for a German-speaking Customer Support Specialist to join an international service organization based in this role you will support customers across multiple communication channels while delivering a consistent high-quality service experience.Key ResponsibilitiesManage inbound custom...