Auto Finance Commission Redress – Management Trainee– English – On site Johannesburg

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

We are inviting applications for the role of Auto Finance Commission Redress Management Trainee English On site Johannesburg

Role Overview
You will design deliver and evaluate training for FCA-regulated Auto Finance Redress operations. You will ensure agents are fully equipped to deliver compliant high-quality service to UK customers across voice and email channels operating on Genesys and Salesforce CRM. You will be certified by the client and responsible for training and certifying agents according to the clients framework.

Responsibilities
Participate in client-led training and certification programs to gain full knowledge of processes FCA compliance standards and the clients operational framework
Deliver onboarding and ongoing training to agents including process compliance and soft skills training
Train and certify agents according to the clients framework ensuring standards are consistently applied
Develop training materials guides and resources aligned with client requirements
Evaluate agent performance provide targeted coaching and document outcomes
Collaborate with QA and Team Leaders to identify learning gaps and implement solutions
Maintain accurate training records in Salesforce or LMS for audit and compliance purposes
Support training readiness for new processes campaigns or regulatory updates

Minimum Qualifications / Skills
Either Higher Certficate/Diploma preferably in Finance Business Education or related field
Formal training certification (e.g. CIPD Train-the-Trainer or equivalent)
Experience in training or coaching in contact centre/financial services environments
Strong understanding of FCA regulations redress processes and Treating Customers Fairly (TCF) principles
C1-level English proficiency (spoken and written)
Comfortable delivery training and certification to UK-focused agents

Preferred Qualifications / Skills
Experience in Auto Finance Redress or Collections operations
Hands-on experience with Salesforce CRM Genesys MS Office/Excel
Ability to develop training content for voice and email channels
Prior exposure to QA frameworks and performance improvement initiatives
Strong presentation facilitation and coaching skills

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
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