Senior AI & Knowledge Management Specialist

• Are you passionate about driving AI adoption and empowering teams to unlock the full potential of tools like M365 Copilot across a global organization

• Do you thrive on shaping knowledge strategies that fuel smarter AI agents and create scalable efficient ways of working

• Are you ready to lead change foster innovation and engage diverse stakeholders to embed AI into the heart of operational excellence

You will play an integral part in supporting this transformation. By applying for this role youll be part of an innovative and forward-thinking organization committed to delivering cutting-edge solutions to our clients. Youll work with a diverse and inclusive team collaborate with senior stakeholders from various backgrounds across a global organization and contribute to an equitable work environment. This role combines AI adoption leadership with driving knowledge management across Swift. You will spearhead initiatives to increase AI literacy maximize value from M365 Copilot and embed AI-driven ways of working into the Core Operations organization. Additionally you will establish frameworks for knowledge lifecycle management and AI agent development ensuring scalability and efficiency.

What to expect

In this role you will:

• Shape and drive the AI adoption vision for Core Operations grounded in a clear understanding of the organizations current maturity appetite for change and strategic priorities.

• Partner with enterprise AI to increase AI literacy across managers and staff within Core Operations enabling effective use of M365 Copilot.

• Champion organizational change management to engrain AI into daily workflows.

• Identify and unlock pockets of efficiency through AI-driven insights making work more scalable.

• Use data-driven adoption metrics to measure success and refine strategies.

• Act as an AI ambassador fostering a culture of innovation and continuous improvement.

• Partner with domain experts and knowledge owners to curate structure publish and reuse trusted knowledge assets at scale.

• Establish and maintain knowledge of lifecycle management processes to ensure relevance quality and ownership.

• Assess enrich and structure knowledge for AI ingestion enabling more accurate and contextual Copilot and agent responses.

What will make you successful

We are seeking professionals with:

• 58 years experiencein Learning & Development enablement coaching or talent development roles

• Experience within financial services or fintech ideally in a regulated environment

• Strong understanding of AI technologies M365 Copilot capabilities and prompt engineering.

• Familiarity with knowledge management frameworks and AI-driven content curation.

• Experience in organizational change management and digital adoption strategies.

• Ability to translate business needs into AI use cases and actionable solutions.

• Excellent stakeholder management and communication skills.

• Experience working in an Agile environment. Familiarity with JIRA and Confluence is advantageous.

• You are a team player and not afraid to roll up your sleeves to support this transformation.

• High level of autonomy and self-motivation.

What we offer

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyones voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview please contact or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Dont meet every single requirement At Swift we are dedicated to building a workplace where people can bring their full selves and ideas to the team so if you are excited about this role we encourage you to apply even if you do not meet every single qualification.