Senior Platform Content Specialist Owner and App

About the role

As a Senior Platform Specialist you are the subject-matter expert for the technical set-up and day-to-day use of our owner support platform across the website app and customer service guidance. You will lead the delivery of content for new product launches in content builds you own yourself as well as leading others in content delivery improve existing product content and drive enhancements that elevate the owner experience across channels. Youll stay current on platform functionality create clear guidance on how to use our owner content platform(s) and take ownership of onboarding and training new users.

In this senior role you will define and run the operational processes that maximise the platforms value ensure global scalability and support future business strategy. You will be the first point of contact for platform content queries from specialists and key partners across the business including IT Product Owners and Business Units. You will also report on platform capability identify where enhancements are needed and monitor performance against agreed KPIs.

Content design authoring and build are central to the role. You will develop strong Dyson product knowledge by working closely with senior stakeholders including the Quality & Reliability Manager the RDD Design Manager Product Owners across channels (such and app) Experience teams and Commercial Managers. Together you will build a deep understanding of how our owner content platform can deliver the best possible experience for owners and support customer service teams globally.

You will maintain up-to-date knowledge of platform functionality and our content management systems producing user guides and best-practice documentation. Youll provide training and ongoing guidance to internal teams (from content administrators and the wider platform content team to global teams using the platforms) including troubleshooting support raising work instruction tickets in Jira and delivering training on technical topics.

You will also work with Dysons appointed content outsourcing partner Hogarth Worldwide (HWW) to support content activities and delivery across projects.

Using your platform expertise you will consult and collaborate with stakeholders to design and write end-to-end owner support journeys that deliver world-class owner content. You will ensure new platform capabilities are fully embedded in content builds (for example self-service owner support content optimised for on-site search and content that works seamlessly with connected Dyson products).

When leading content deliverables for app web and customer service agent guides for new product launches you will own post-launch hyper care of product content. Youll ensure updates from market teams experience designers customer service Aftersales and RDD are captured prioritised and mapped into the owner support platform reflecting feedback from customers and internal stakeholders.

You will work closely with IT to carry out business validation testing for new owner support features ahead of release confirming they perform as expected in production and do not impact existing platform functionality.

About you

• 3 years experience working with content management systems

• Excellent understanding of issues affecting owner experience

• Exceptional Dyson product knowledge

• Creative in both problem solving and enhancing support content with new ideas

• Ability to lead manage and deliver multiple projects with changing timelines

• Confidence in leading deliverables and other people to delivery

• Strong understanding of Google/Adobe analytics Microsoft Office and Adobe Illustrator/Photoshop

• Excellent written and verbal communication skills with a professional approach

• Ability to prioritise effectively with a drive for results

• Self-motivated proactive and an exceptional team player

• Attention to detail and quality to their work

Onsite Working policy

Our campus culture is built on connectioncollaboration in person shared creativity and hands-on learning. Thats why we dont offer a regular hybrid arrangement. Working side by side powers our best ideas fuels belonging and keeps us pushing boundaries together.

Benefits

• Discount on Dyson products
• Company Pension scheme
• 29 days annual holiday plan
• Company Fitness plan
• EAP (Employee Assistance Programme)
• Life Assurance Plan
• Transportation allowance (023/km)
• Health Insurance Medical Contribution
• Eye Examination & Computer Glasses Reimbursement

*Please note: New employees to Dyson in the Netherlands commence employment on a 12-month fixed-term basis*

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Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.