Receptionist

Wolverhampton - UK

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Were looking for two Receptionists to join Holiday Inn Wolverhampton.

Are you a friendly energetic and highly motivated individual with a passion for delivering exceptional guest experiences Holiday Inn is looking for two Receptionists to be the heart of our Front Office team welcoming guests managing reservations and ensuring every stay is memorable.

What is ARC

We embrace diversity

We develop our people

We care for our visitors

We think about our impact

We are proud of our sport

Work Perks of being a Receptionist...

Annual passes to attend any of our 20 venues
Discounted food & ARC days out
Cycle to work scheme
Holiday allowance increasing with length of service up to 28 days
Company life assurance scheme
Discretionary group annual bonus schemes to reward your hard work
Support with study through our study assistance schemes

And so much more

Key Responsibilities

Be the first point of contact for our guests delivering a warm and memorable welcome.
Manage check-ins and check-outs efficiently ensuring smooth operations at the front desk.
Handle guest reservations correspondence and inquiries with professionalism and care.
Assist the Guest Service Manager with daily front office operations including staffing financial monitoring and revenue initiatives.
Support our F&B team during busy periods contributing to an all-around excellent guest experience.
Ensure brand standards are consistently upheld across all front-of-house activities.
Encourage guest loyalty through IHG Reward sign-ups and proactive engagement.
Conduct routine inspections of public areas and take prompt action to resolve any issues.

About you

Previous hotel reception or front office experience is essential.
Strong organisational skills with the ability to prioritise and manage tasks in a busy environment.
Excellent communication and interpersonal skills.
Flexibility with working hours and responsibilities.
A proactive approach working independently and collaboratively with the team.
Passion for delivering top-notch guest experiences.

If youre ready to be the welcoming face of Holiday Inn Wolverhampton and make every guest feel at home apply today!

At ARC we believe that a diverse equitable and inclusive workplace makes us a more relevant more competitive and more resilient company. We welcome people from all backgrounds ethnicities cultures and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender sexual orientation marital or civil partner status pregnancy or maternity gender reassignment race colour nationality ethnic or national origin religion or belief disability or age. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

If you have a disability that requires reasonable adjustments please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent top-down effort to be role models on what diversity inclusion and belonging means in society.

Closing Date

Required Experience:

Junior IC

Were looking for two Receptionists to join Holiday Inn Wolverhampton. Are you a friendly energetic and highly motivated individual with a passion for delivering exceptional guest experiences Holiday Inn is looking for two Receptionists to be the heart of our Front Office team welcoming guests managi...