Senior Solutions Engineer, London

London - UK

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

For over 25 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.

Your role

The Solutions Engineer drives the technical aspects of the sales execution for our customers and provide technical pre-sales sales execution and post-sales support.

Participates in discovery sessions with customers and prospects to understand their technical and business needs.
Preparing and delivering highly tailored presentations (including custom demonstrations) that show deep understanding of the clients challenges and how our solutions map to them
Partner with Sales/CS SME & Enterprise Services as the dedicated account team on any given opportunity
Develop and execute Proof of Concepts (PoCs) to demonstrate how our solutions meet customer requirements and add value
Support the building and maintaining demo environments
Acts as the technical expert and provide knowledgeable service during demonstrations of Global Relay products.
Answering technical questions related to the software and how it fits into the prospects existing ecosystem (i.e. hosting security integrations etc.) and assisting in responding to advanced product and technical questions RFPs and security questionnaires in a precise and timely manner
Be the point of contact for technical service escalation including customer inquiries with respect to product sales demos or other questions.
Document technical considerations and contribute to internal knowledge bases as a resource for other teams customers and partners
Work closely with Product Managers representing the wider SE team to understand current offerings and roadmap providing feedback and insights to inform product development
Lead client-facing technical workshops and discovery sessions to map out workflows integration paths identify technical risks and define best practices for solution deployment
Participates in the development of technical account strategy with Business Development teams to identify opportunities for sales.

About you

Undergraduate degree in information technology and/or business related disciplines with relevant work experience.
3 years of experience in technical and/or sales customer service.
Experience in financial or regulatory technology is preferred but not required
Outstanding public speaking skills and professional business manner with the ability to establish relationships at executive business levels.
Outstanding communication and organizational skills with strong attention to detail.
Experience using Salesforce or other CRM system is highly desirable.

Work Arrangement:

This role is hybrid with a minimum of three days at our offices in London (near St Pauls)

Global Relay is unable to offer visa sponsorship for this position. Candidates must have the right to work in the UK at the time of application.

What you can expect:

At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.

We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.

To learn more about our business culture and community involvement visit .

Required Experience:

Senior IC

Who we are:For over 25 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them gre...