Evaluation Rules Specialist, Worldwide Returns and Recommerce
Share
Job Location:
Bellevue, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
WW R&R includes business product operations data and software engineering teams who together manage the lifecycle of returned and damaged WW R&R you will partner across these teams to help customers discover great deals on quality used rentals and open box items; get the most value out of Amazons products; improve the customer returns experience; and reduce defects waste and cost in reverse logistics processes. You will be a leader a builder and an owner collaborating cross-functionally with technical operations and business teams to design scalable and automated solutions to customer problems.
Amazon is Earths most customer-centric company and in WW R&R the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
In this role you will be configuring the returns evaluation rules to meet business goals developing evaluation content translating business objectives into operational process content and impact Associate Experience in a positive way. You will work with both business and operational partners to standardize processes and item evaluation instructions. You will develop global Amazon processes identify content improvement opportunities devise strategies and implement changes/additions providing valuable information to warehouse workers evaluating the condition of returned items. You will be a caretaker for best practice sharing and documentation. You will develop subject matter expertise in our evaluation system identifying top opportunities enabling generalists to become specialists.
- 2 years of program or project management experience
- Bachelors degree or equivalent
- Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
- Knowledge of SQL
- Experience in a highly analytical results-oriented environment with cross functional interactions
- Travel up to 20% of the time
- Experience managing multiple projects prioritizing planning and managing time
- Experience using data and metrics to drive actionable insights at scale
- Experience in ownership of projects and communicating timelines and executing independently
- Experience effectively communicating complex concepts through written and verbal communication
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences including senior leadership
- Experience working in a fast-paced team environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 80200.00 - 97400.00 USD annually
Required Experience:
IC
Key Skills
- Inventory Control
- Quality Assurance
- Six Sigma
- Lean
- Process Improvement
- Warehouse Experience
- Materials Handling
- Acquisitions
- Box Truck Experience
- Quantitative Analysis
- Quality Control
- Logistics
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
