Technology, Operations & Marketing Co-op Student

About Changepain

Changepain is a multidisciplinary pain clinic in Burnaby BC with approximately75staff members providing comprehensive chronic pain management services. We combine medicalexpertisewith allied health services in a collaborative healthcare environment. Our IT and Operations team is focused on building automation solutions and streamlining workflows to improve both staff efficiency and patient experience.

Position Overview

Werelooking for a technically curious co-op student who wants hands-on experience building real automation solutions in a healthcare working on projects that reduce manual work improve patient communication and solve operational directly with our IT Operations & QATeamto tackle workflow challenges using AI automation tools and creative problem-solving.

What Youll Work On

Email Automation & Workflow Optimization

• Build and refine AI-powered email categorization systems using Power Automate and Microsoft 365 tools
• Currently staff spend 2-3 hours daily sorting emails manuallyyoullhelp automate routing for bookings cancellations prescription requests and general inquiries
• Create rules filters and smart routing logic to get the right emails to the right people automatically

Patient Communication Automation

• Help design and test AI phone automation solutions for appointment booking and patient inquiries
• Improve our existing appointment confirmation workflow (built in Power Automate) and patient communication tracking systems
• Research and evaluatenewAItoolstooptimizeour patient experience.

IT Operations & Infrastructure

• Assist with Microsoft 365 administration tasks (user management Teams configuration SharePoint setup)
• Helpmaintainour internal IT ticketing system and documentation in Microsoft Teams
• SupportITinfrastructure projects includingstoragemanagementandgeneraltroubleshooting
• Assistwith hardware deployment system updates and general IT support as needed

Process Improvement & Data Analysis

• Identifyworkflow bottlenecks and propose automation opportunities
• Build tracking systems andanalyticaldashboards tomonitoroperational metrics
• Document processes create SOPs and help standardize workflows across the clinic

Marketing & Digital Content

• Create and schedule short-form content for social media (Instagram LinkedIn Facebook) including graphics copy patient stories and health education posts
• Design and deploy email marketing campaigns for patient education service announcementsetc.
• Track marketing performance metrics across all channelsparticipatein strategic brainstorming sessions and research healthcare marketing trends to support clinic growth

Special Projects

• Explore integrations between our EMR system and other whats possible and what workarounds are needed
• Test and implement AI toolssuchascustom automation bots for specific use cases

What Youll Learn

• How to build practical automation solutions that save real time and reduce manual work
• Working with healthcare IT systems including EMRs patient communication platforms and privacy regulations (PIPA)
• Microsoft 365 administration and Power Automate workflow development
• How AI tools can be applied to solve operational challenges in healthcare environments
• Project management documentation and translating technical solutions for non-technical stakeholders
• How to evaluate and implement third-party tools and platforms in a regulated healthcare setting

What Were Looking For

Must-Haves:

• Enrolled in a co-op program at a BC post-secondary institution
• Studying Information Technology Business Technology or a related field
• Comfortable with Windows environments and Microsoft 365 tools
• Strong problem-solving skills and willingness to figure things out independently
• Good tounderstand andexplain technical concepts to non-technical staff

PreferredExperience:

• Experience with Power AutomatePowerBI etc.
• Familiarity with AI tools like ClaudeChatGPTorCopilot
• Interest in healthcare technology orprevioushealthcare experience
• Shortformcontentcreation

Why This Co-op Is Different

• Real Impact:Youllbuild tools that just theoretical projects
• Hands-On Learning:Work directly with the IT & Operations Lead with no layers of bureaucracy
• Entrepreneurial Environment:Werebuilding solutions from scratchyoullhave real input into how things work
• AI & Automation Focus:This is about the future of healthcare operations not legacy IT support
• Healthcare Exposure:Gain experience in a regulated healthcare environment with privacy and compliance requirements

Work Details

• Location:Changepain Clinic Burnaby BC (in-personrequired)
• Duration:16 weeks (May August 2026)withpossible extensiontoDecember
• Hours:Full-time (40 hours/week)
• Compensation:$20/hour

How to Apply

Ifyou areinterestedinthisposition pleasesend your resume and a brief cover letter explaining:

• Whyyoureinterested in healthcare IT and automation
• A workflow problemyouvesolved (school project personal project or work experience)
• Howyour skillscanhelp thecompany

Changepain is an equal opportunity employer and welcomes applications from all qualified candidates.