Information Resource Analyst

Were looking for an Information Resource Analyst to join our Insurance Operations this role you are responsible in collecting clinical and provider forms to determine the claim of the policy holder.

Position Responsibilities:

• Coordinate with providers to complete and obtain eligibility clinical and medical documentation (forms assessments summaries care plans visit logs).
• Create and manage VT feed item cases ensuring timely and accurate case processing.
• Review provider-submitted forms for completeness and correctness (IGO/NIGO evaluation).
• Maintain strict attention to HIPAA/POA handling to prevent information breaches.
• Oversee escalation and workload management ensuring escalated/appeals cases are handled promptly and all cases are worked at least twice weekly and do not exceed 30 days.

Required Qualifications:

• Open to fresh graduates with a Bachelors degree
• Undergraduates may also apply provided they have at least 2 years of BPO backoffice or administrative experience
• Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks data entry document handling and providing general support to ensure efficient office operations.
• A bachelors degree in any field is required.
• Amenable for fixed night shift.

Preferred Qualifications:

• Background of long term care insurance and contact center experience.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .