Visitor Services Assistant

Job Title: Visitors Services Assistant

Responsible to: General Manager RCPG

Liaising with: Leisure and Tourism team

Working Hours: Annualised

Salary: Competitive above NMW

Closing Date: 4^th April 2026

Job Ref: VA229-2026

Raby Estate is seeking an enthusiastic Visitor Services Assistant to operate at various ticketing and information points indoors and outdoors throughout the site. Applicants must have a friendly outgoing personality and are routinely the first point of contact for visitors to Raby Castle Park and Gardens. Working in the Visitor Services team is a rewarding role providing essential information about facilities products and events whilst hosting with genuine hospitality skills creating positive memories for all. This is an active role where you will generally be on your feet either working independently or as part of the wider Visitor Services team.

THE ROLE

Key Responsibilities

• Delivery of exceptional customer service ensuring that visitors receive a positive friendly and warm welcome.
• Selling of tickets memberships additional products and upcoming events.
• Offering genuine knowledgeable information relating to the visitor attraction and wider estate
• Cash Handling use of Epos till system and running end of day reports
• Assisting other Leisure and Tourism departments during events
• Engaging with Schools and Group visits providing any literature required

This list is not exhaustive and you will be expected to carry out any other reasonable tasks as required.

The Requirements:

• Great communicator. Able to provide information effectively and clearly

• An outgoing helpful and friendly personality
• Previous experience of cash handling and use of an EPOS system
• Confident in engaging with members of the public
• Sales focused and knowledgeable about all aspects of the attraction
• Availability to work weekends and holiday periods is essential
• Flexible attitude with willingness to undertake any task required

Overview of Raby Estates

Raby Estates is a thriving family run business that has been operating in County Durham and Shropshire for many centuries. The estate is diverse in terms of its landscape and comprises three main landholdings around Raby Castle and High Force in County Durham and the Shropshire Estate near Shrewsbury.

The Estate has three major landmarks; Raby Castle one of the finest medieval castles in England High Force Waterfall in the stunning countryside of the North Pennines Area of Outstanding Natural Beauty and The Wrekin which is one of Shropshires most iconic hills. All three areas welcome visitors from far and wide making the Leisure and Tourism aspects of the Estate a thriving part of its business.

This awe-inspiring family run estate is vast and thriving with opportunities with an abundance of news stories and events for both visitors and the community alike. With a diverse range of departments including tourism farming buildings forestry land management and sporting no two days are ever the same!

What weve got to offer

Its people that make a place without people a place is simply an empty shell. At Raby this is certainly true its our people that make Raby special.

We strive to offer our employees an excellent working environment and the tools to perform enabling them to achieve their goals and be the best they can be.

As well as some of the most iconic locations to work we offer:

• Competitive wage depending on experience and age. (Above NMW)
• Employee Assistance Programme.
• Free Car Parking
• Continuous improvement through staff training and staff development programs
• Discounts at our retail and food outlets
• Discounts at High Force Hotel
• Free access into our leisure attractions at Raby Castle and High Force
• Behind the scenes tour of Raby Castle
• Raby Estate social events throughout the year
• A supportive and enthusiastic team that makes every workday enjoyable.

How to apply

If you would like to be part of our journey wed love to hear from you. If you feel you have the necessary skills experience and personality to undertake this role please get in touch.

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