Atlassian Platform Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking an experienced Atlassian Engineer to join our team at American Express Global Business this role you will be responsible for managing optimizing and supporting our Atlassian ecosystem to enhance collaboration and productivity across the organization.

What Youll Do

• System Administration & Maintenance: Manage and maintain Jira Confluence and Trello instances ensuring optimal performance security and uptime
• Configuration & Customization: Configure workflows custom fields and automation rules in Jira to support business processes
• User Support: Provide technical support and training to end-users on Atlassian tools troubleshooting issues and resolving tickets
• Platform Integration Management: Plan and implement integrations of Jira and Confluence with other internal and third-party applications APIs and systems to streamline workflows and data synchronization
• Documentation: Create and maintain comprehensive documentation templates and best practices in Confluence
• Project Tracking: Oversee project management workflows in Jira and Trello ensuring alignment with organizational standards
• Performance Optimization: Monitor system performance identify bottlenecks and implement improvements
• Automation Implementation: Implement automation rules and scripts using Jira Automation Script Runner or equivalent tools to reduce manual effort and increase operational efficiency
• Infrastructure & Maintenance: Oversee infrastructure setup installation maintenance and continuous monitoring of application and server performance to ensure optimal uptime and reliability
• Custom Development: Create custom integrations and enhancements using Jira REST APIs and scripting languages
• Plugin Management: Work with key plugins such as Script Runner JMWE Email This Issue Comala Workflow and Extension for Jira Service Desk
• Cloud Migration: Lead and execute migrations from Server/Data Center to Atlassian Cloud ensuring data integrity and minimal disruption

What Were Looking For

• 5 years of hands-on experience in Atlassian administration and migrations
• Proven expertise in migrating from Server/Data Center to Atlassian Cloud
• Strong experience installing configuring and upgrading Jira and Confluence Data Center applications and related components
• Demonstrated proficiency with Jira and Confluence API integrations webhooks and plugins with enterprise applications and systems
• Experience with data export import and validation processes; familiarity with migration tools and techniques (e.g. CSV imports API usage)
• Hands-on experience with Atlassian migration tools (e.g. Jira Cloud Migration Assistant Confluence Cloud Migration Assistant)
• Scripting skills in languages such as Groovy Python or JavaScript for automating migration tasks and configurations
• Strong knowledge of Atlassian Cloud features limitations and best practices
• Experience with user management including SSO and integration with identity providers (e.g. Okta Azure AD)
• Proficiency in implementing automation rules and scripts using Jira Automation Script Runner or equivalent tools
• Experience building and supporting integrations with enterprise systems (CI/CD identity management monitoring collaboration CMDB and analytics platforms)

Preferred Qualifications

• Bachelors / Masters degree in Computer Science Information Technology or related field (or equivalent practical experience)
• Atlassian Certified Professional (ACP) certifications (e.g. ACP Jira Administration ACP Jira Project Management)
• Proven experience with Jira Confluence and Trello migrations and integrations
• Experience with CI/CD pipelines Git and DevOps tooling (e.g. Jenkins GitHub GitLab)
• Hands-on experience with Atlassian products including Jira Service Management and their cloud-specific features
• Expertise in configurations permissions workflows and add-ons across Atlassian ecosystem
• Experience with performance tuning and optimization of Atlassian environments
• Experience with Atlassian Cloud and Server/Data Center environments
• Knowledge of scripting languages (Python JavaScript or similar)
• Experience with agile methodologies

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!