Director, IT – Agency Management Platform

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years AmeriLife has been a leader in the development marketing and distribution of annuity life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Job Description

The platform is delivered as a vendormanaged SaaS solution (OneHQ) with all development configuration and operational support within the platform initially performed by the OneHQ product vendor and a cross-functional team of AmeriLife resources. As such this role is accountable for outcomes governance and platform performance.

This position will initially operate as a senior individual contributor with enterprisewide ownership and accountability. While there may be limited direct people management at the outset the role requires strong leadership capability deep technical expertise and the ability to scale into a peopleleader role as platform scope and organizational needs expand.

Key Responsibilities

IMO/AMS Experience Platform Ownership & Strategy

• Serve as the enterprise platform owner for the IMO/AMS Experience Platform defining vision roadmap success metrics and operating model.
• Align platform capabilities with Wealth business strategy affiliate and employee productivity goals and enterprise digital transformation initiatives.
• Own prioritization of enhancements integrations and experience improvements in partnership with business and technology stakeholders.

VendorLed Development & Delivery Oversight

• Oversee all platform development configuration testing and release delivery performed by the vendor.
• Oversee all integration or external OneHQ system development configuration testing and release delivery performed by non-OneHQ resources.
• Act as the primary design and delivery authority validating solution approaches release scope and quality outcomes.
• Ensure vendor delivery aligns with enterprise architecture security standards data governance and compliance expectations.
• Drive disciplined SDLC execution release readiness and changemanagement practices.

Technical Leadership & Systems Integration

• Provide enterpriselevel technical leadership for the platform despite a vendordelivered execution model for work inside of the OneHQ SAAS system.
• Partner with Data Engineering Enterprise Architecture Operations Affiliates and downstream system owners to design and govern integrations with CRM data platforms identity management compliance tools and reporting systems.
• Ensure platform scalability performance and reliability as usage and business complexity grow.

Production Support & Operational Excellence

• Own platform availability stability and operational health.
• Define and enforce SLAs KPIs monitoring and escalation procedures with the OneHQ vendor.
• Lead incident management activities rootcause analysis and continuousimprovement initiatives to prevent recurrence.
• Ensure production issues are resolved efficiently and transparently with minimal user impact.
• Ensure administration and configuration continued effective alignment toward enterprise expected configuration

Vendor & Partner Management

• Serve as the primary relationship owner for OneHQ and any related thirdparty partners.
• Manage contracts renewals roadmap alignment and performance governance.
• Hold vendors and internal partners accountable for delivery quality responsiveness documentation and business value realization.
• Coordinate escalations and executivelevel communications as needed.

Leadership & Future Team Growth

• Initially operate as a Directorlevel individual contributor with enterprise ownership.
• Establish governance frameworks operating procedures and documentation that support scalability.
• Prepare to build mentor and lead an internal team as platform ownership and capabilities expand.
• Communicate clearly with senior leadership regarding roadmap progress risks dependencies and value outcomes.

Required Qualifications

• 10 years of progressive IT experience with a strong background in enterprise application development or platform ownership.
• 5 years of leadership experience managing or owning enterprise platforms ideally in vendorled delivery models.
• Proven ability to succeed as a handson Directorlevel individual contributor.
• Strong experience with:
  • Enterprise SaaS platforms and systems of engagement
  • APIbased integrations and data orchestration
  • SDLC Agile delivery and release management
  • Production support incident management and SLA governance
• Demonstrated success managing strategic vendors and complex stakeholder relationships.
• Excellent communication analytical thinking and executivelevel presentation skills.

Preferred Qualifications

• Experience with OneHQ or similar IMO/AMS experience platforms.
• Background in Wealth Management Insurance or Financial Services.
• Experience owning advisor portals CRM experience layers digital hubs or agent platforms.
• Strong understanding of compliance identity data privacy and regulatory considerations.
• Ability to influence across matrixed organizations without direct authority.

What AmeriLife Offers

A comprehensive benefits package that includes PTO medical dental vision retirement savings disability insurance and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race color religion creed sex (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity or expression age national origin ancestry disability genetic information marital status veteran or military status or any other protected characteristic under applicable federal state or local law. We are committed to providing an inclusive equitable and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process please contact us at .

Pay Transparency Statement

We are committed to pay transparency and equity in accordance with applicable federal state and local laws. Compensation for this role will be determined based on skills qualifications experience and market factors. Where required by law the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information such as benefits bonuses and commissions will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about discussing or disclosing their pay or the pay of another employee or applicant as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening which may include employment verification education verification criminal history check and other job-related inquiries as permitted by law. All screenings are conducted in accordance with applicable federal state and local laws and information collected will be kept confidential. If any adverse decision is made based on the results applicants will be notified and given an opportunity to respond.