Manager, Client Operations
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Purpose: Were looking for a Manager of Client Operations in our Jacksonville location! The Manger of Client Operations primary responsibility is to lead mentor and manage the Client Operations team within his or her designated addition a large emphasis is placed on the execution and embodiment of Beelines unparalleled customer service vision and strategy.
Responsibilities:
- Direct establish and improve overall methodology and policies to achieve consistency and high performance across the Client Operations discipline
- Ensure Client Operations is aligned with Relationship Management and Centers of Excellence teams in order to create a positive working relationship with our clients and internal stakeholders
- Be the advocate and liaison for Customer Success department while supporting internal departments
- Effectively manage the performance of Client Operations employees
- Assist Client Operations Managers in establishing an operational roadmap for their clients
- Ensure that Client Operations employees have the necessary product and client knowledge to provide an exceptional level of service to our clients and internal stakeholders
- Recruit manage train and motivate staff according to company procedures policy and employment law
- Communicate with client leadership and serve as the clients escalation point for operational activity
- Perform client visits when necessary to promote and foster positive Beeline relationship
- Work with the Professional Services Organization to ensure smooth transitions from implementation stabilization and ultimately steady state
Requirements:
- Bachelors degree or equivalent experience
- Previous supervisory experience
- Exceptional interpersonal and collaboration skills
- Breadth to solve end-to-end problems for our customers and deliver on-target solutions
- Proven track record of successfully working across departments
- Leadership skills to manage a team and influence internal and external stakeholders
- Beeline market product and competitive expertise a plus
Desired Competencies:
- Ability and desire to drive change through high-energy can-do attitude comfortable working in a high-performance entrepreneurial open-door environment
- Must be an outstanding communicator and team player who demonstrates attention to detail and who also understands how to ensure finance initiatives that support the long-term strategy of the business
- Strong analytical and problem-solving skills
- Ability to work autonomously
- Attention to detail / detail oriented.
Our Company: For over 20 years Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks realize cost savings and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations organizations can connect their extended workforce data across all technology stacks including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beelines seasoned expertise collaborative innovation and industry-leading partner network. Explore more at .
Our Vision: Every person given the right opportunity is capable of greatness. Every business given the right talent is capable of superior outcomes.
Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.
To learn more about Beeline our solutions our culture and available positions visit list of Requirements and Responsibilities is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Fraudulent Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being posted in addition to fraudulent contact being made to candidates on behalf of Beeline. Prospective candidates are being contacted by certain individuals mainly through email online messaging and telephone calls claiming they are representatives of Beeline. The main purposes of these communications are to obtain private and confidential information from individuals.
Beeline does not:
- Extend offers to candidates without first conducting extensive interviews with members of our Talent Acquisition Team and hiring managers either by video or in person.
- Send job offers via email. All offers are first extended verbally by a member of the Beeline team and then followed up with formal written communication from our Human Resources Information System and Applicant Tracking System.
All emails from Beeline will be sent from an email address ending in @. Should you have any doubts about the authenticity of an email or other communication that is represented as coming from Beeline please send an email to before taking any action in relation to the correspondence and certainly before providing any further contact information to that individual whatsoever.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Beeline's extended workforce platform transforms how you engage, manage, and optimize external talent. Solve the complexities of the modern workforce.
