Executive Casino Host Asian Mktg (Flamingo Las Vegas)

The Executive Casino Host Asian Market is responsible for cultivating and growing relationships with highlimit Asian and international casino guests through personalized service targeted outreach and strategic hospitality programs. This role drives VIP loyalty and gaming revenue by hosting premium players coordinating luxury experiences and events and anticipating guest needs.

This role requires fluency in English and Asian languages (Chinese Korean and Mandarin) along with experience in casino/hospitality service or VIP account management.

• Cultivate and maintain relationships with highlimit Asian and international VIP guests to drive loyalty and repeat visits.

• Develop and execute marketing strategies and programs to grow the Asian highlimit player segment.

• Host VIP guests on and off property ensuring exceptional personalized service and satisfaction.

• Coordinate premium events itineraries and experiences by partnering with Gaming Hotel and Food & Beverage teams.

• Maintain regular contact with VIP players through calls direct mail and inperson interactions to increase engagement and revenue.

• Identify opportunities to maximize gaming revenue using customer data and targeted marketing efforts.

• Anticipate and fulfill guest needs including transportation and accommodation arrangements.

• Utilize comping authority responsibly to support guest satisfaction and business goals.

• Handle complex guest situations with professionalism discretion and problemsolving skills.

• Stay current on industry trends competitor activity and property programs to enhance service and performance

• Fluency in English and Asian languages (Chinese Mandarin and Korean) with strong knowledge of Asian culture.

• 35 years of experience in casino/hotel luxury service customer service hosting or VIP account management.

• High school diploma or GED required.

• Proficiency with Microsoft Office (Word Excel PowerPoint Outlook) and customer POS systems.

• Strong interpersonal communication problemsolving and analytical skills.

• Ability to make independent decisions that enhance guest experience and profitability.

• Excellent timemanagement skills and ability to handle multiple tasks simultaneously.

• Strong sales networking and relationshipbuilding abilities.

• Professional appearance polished communication skills and a servicedriven mindset.

• Ability to work in fastpaced environments with flexible scheduling including nights weekends and holidays.

ADDITIONAL QUALIFICATIONS

• Must be at least 21 years of age.

• Must be able to obtain and maintain a Nevada Gaming License

• Must be able to stoop bend reach kneel twist grip items.

• Must be able to maneuver to all areas of casino.

• Must be able to operate in stressful situations.

• Must be able to read write speak and understand English.

• Must be able to respond to visual and aural cues.

• Must be able to work in small shared office space.

• Must be able to lift up to 25 pounds.

• Must be able to tolerate areas containing varying noise and temperature levels illumination vibration crowds and air quality including secondhand smoke.