Product Area Lead Martech & Orchestration

As the Product Area Lead - Martech & Orchestration within INGs Growth Tribe youll shape the future of how we connect with our customers. This role sits at the intersection of strategy technology and customer experience leading the evolution of our communicationdecisioning ecosystem and the Martech platforms that enable personalised timely and compliant interactions. Youll define the vision for a modern scalable and intelligent communication environmentensuring every customer message is purposeful datadriven and aligned to our strategic priorities.

Youll join a highly collaborative fastmoving Tribe where youll influence senior leaders guide crossfunctional squads and build capability across the business. As the steward of both our orchestration governance and Martech integration domains you will balance longterm innovation with operational excellenceuplifting our technology foundations while ensuring stable riskaligned execution.

This is a role for a strategic leader who thrives in complexity champions customercentricity and is energised by shaping the next generation of INGs communication and Martech ecosystem.

What youll do

• Drive the endtoend strategy and governance of customer communication decisioning ensuring we deliver personalised compliant and highperforming communications across all channels.
• Oversee the Martech ecosystem integrating platforms cloud analytics infrastructure experimentation tooling and the nextgen communication engine to build a modern and scalable Martech capability.
• Drive the strategic Martech roadmap identifying emerging technologies and shaping INGs futurestate architecture for orchestration personalisation and automation.
• Partner across the Tribe and enterprise to align communication standards uplift crossfunctional capability and influence senior leaders on investment prioritisation and strategic direction.
• Manage and develop highperforming squads and senior leaders fostering a culture of experimentation customercentricity operational excellence and agile ways of working.

What were looking for

• Deep expertise in Martech platforms communication decisioning logic orchestration engines analytics and segmentation.
• Proven leadership experience in complex technical business environments ideally as a managerofmanagers within an Agile organisation.
• Exceptional capability in realtime decisioning testandlearn methodologies and modern cloudbased Martech architecture.
• Excellent stakeholdermanagement skills with the ability to simplify complex concepts and influence senior leaders across domains.
• A strategic thinker with a continuousimprovement mindset high attention to detail and the ability to balance longterm capability building with daytoday operational stability.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact: Skye Griffiths on

For support and adjustments including DEI LGBTQI confidential application support enquiries:

Applications close Friday 20 March

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager.

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