Training & Commissioning Manager FG Wilson

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About EPD

Caterpillars Electric Power Division (EPD) offers integrated solutions parts and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe including providing back-up power to hospitals providing emergency power when natural disasters strike and supporting critical infrastructure for data centres municipalities and more.

With a rich history of more than 95 years in the electric power business our team has world-class expertise and a proven ability to adapt to changing demands. Were committed to providing sustainable and reliable solutions to our customers.

We are looking for top talent to build and scale the next generation of technologies products and services to help our customers build a bettermore sustainableworld. We need self-motivated intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence humility and openness to discovery will thrive in the teams we are building. Join our team to help build a better more sustainable world for future generations!

The opportunity

The Training & Commissioning Manager is a team orientated leadership position and is part of our expanding global Product Support organisation. You will work to lead and support the FG Wilson distribution and dealer network providing and delivering strategies and the operational delivery of the genset training & commissioning offering for the FG Wilson brand.

The Training & Commissioning Manager is responsible for leading generator set commissioning excellence while developing technical capability across engineers technicians and distribution partners. The role ensures genset end users are not only appropriately trained but FG Wilson genset and systems are commissioned safely correctly and consistently while building a structured training and certification framework to support long-term service quality and customer satisfaction

This is a hands-on leadership role combining technical authority field coaching and capability development.

What you will do:

• Provide technical leadership and mentoring to commissioning engineers and trainers.
• Support onboarding and development of new trainers/ internal and dealer staff/ roles as appropriate.
• Act as the technical authority between engineering service projects and sales.
• Own and govern FG Wilson genset training & commissioning standards procedures and best practices.

What you have:

Technical Excellence

• Extensive hands-on experience of diesel generator sets
• Proven background in generator synchronization load testing protection systems and controls.
• Experience leading or mentoring engineers in a field or technical environment.

Customer Focus:

• Comfortable working across a broad range of customers with complex and individual needs as well as internal partners and stakeholders.
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Meets regularly with customers to understand their wants needs and expectations.
  

Effective Communications:

• Ability to translate needs such as commissioning issues and needs into effective training plans/ programs

Service Excellence:

• Ability to resolve common customer problems and respond to unexpected customer/dealer requests with a sense of urgency and positive action.
• Provides direct service to internal or external customers.

Relationship Management

• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Works with customers/dealers to address critical issues and resolve major problems.
  

Education:

• Degree in Engineering or equivalent (Electrical or Mechanical preferred) or a demonstrable proven progressive experience

Top candidates will have:

• Genset commissioning certifications
• Train-the-Trainer or adult learning qualification

Additional information:

• There is up to 25% travel requirement for this role.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed. #CaterpillarNI #LI

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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