Customer Service Representative II

Merrill, WI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

MW Components - Northen Wire is currently looking to add a Customer Service Representative II to our team in Merrill WI.

Immerse yourself in what MW Components has to offer:

Competitive Compensation
Quarterly Incentive Program
Comprehensive Benefits
Paid Holidays
Development and Career Growth Opportunities
Educational Assistance Program
Collaborative Culture
Innovative and Impactful Work
Employee Wellness Program

Job Summary:

The Customer Service Representative II (CSR) will establish and maintain positive customer the customer service management system the CSR II will be responsible for entering customer sales orders and addition this individual will plan and enter production work orders. The CSR II will facilitate communications with outside sales the customer and the division.

ESSENTIAL DUTIES & KEY RESPONSIBILITIES:

Manage customer purchase orders and releases accurately.
Ensure the proper part number revision on the customer order matches the system.
Keep track of open order report. Check with production and purchasing on status of open orders.
Back up customer service on order entry (for vacations).
Back up Receptionist with answering phones.
Be the liaison between production and customer service.
Enter ASNs on customer websites and/or communicate shipment information with the customer.
Back up the quoting department with entry of RFQs and sending quotes to the customer.
Responsible for customers follow-up for quotations samples literature new accounts etc.
Provide coverage for receptionist positions when necessary.
Additional duties as required by Supervisor/Management

Skills & Competencies:

Must have Excellent organizational skills.
Self-starter.
Attention to detail.
Competency in Microsoft Office Programs.
Excellent & Professional verbal and written communication skills.
Punctual and dependable.
Perform all duties & responsibilities in a professional manner.
Treat others with respect.
Ability to work independently or in a team environment.

Education & Experience:

Required

High school diploma or equivalent
Minimum three (3) years Customer Service experience
Experience working with data and order entry.
Experience in a manufacturing setting

Desired

Associate degree
Experience with Visual is a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work involving prolonged periods of sitting at a desk and working at a computer.
Frequent use of hands and fingers for typing mouse use and handling documents.
Visual acuity required to read computer screens printed materials and digital devices.
Occasional standing walking bending and reaching within the office environment.
Occasional lifting or carrying of light items such as files office supplies or a laptop (typically up to 1020 pounds).
Regular communication through speaking and hearing in person by phone and during virtual meetings.

Required Experience:

Unclear Seniority

MW Components - Northen Wire is currently looking to add a Customer Service Representative II to our team in Merrill WI.Immerse yourself in what MW Components has to offer:Competitive CompensationQuarterly Incentive ProgramComprehensive BenefitsPaid HolidaysDevelopment and Career Growth Opportunitie...