Medical Courier Coordinator

Job Description

Medical Courier Coordinator Lab Medicine & Pathology

Who were looking for:

The UW Medicine - Department of Laboratory Medicine & Pathology (DLMP) in Seattle WA has a fantastic opportunity for a Medical Courier Coordinator at the University of Washington Medical Center Montlake & Central Lab Renton

The primary function of the Medical Courier Coordinator is to receive and facilitate requests between clients and the courier team provide administrative support for the team and communicate program updates to the courier CSS and other impacted teams. The administrative function for this role will be focused on officerelated activities. The role will allow courier leadership to focus on core programs projects and strategyrelated activities that support courier operations providing a positive impact on UWMC patients and the divisions internal and external clients. Additionally this position supports the bandwidth of the Medical Courier Leads through daily support ongoing training opportunities for route and transportation improvement and backup driving. This position will have autonomy and independent decisionmaking for the tasks assigned to them.

Work schedule:

• 100% FTE
• Monday Friday with rotating weekends and holidays
• Day shift Occasional remote work

What youll contribute:

Communications and Dispatching

• Conduct communication between the courier team and our internal and external partners.
• Help manage operational communications to clients including notification of service interruptions/impacts and policy changes.
• Per request of the Manager Supervisor and Program Operations Specialist communicate relevant information between different UWMC departments and external clients.
• Research write and edit content to explain and promote the work of the UWMC courier team; create and send courier team internal newsletters.
• Ensure consistent tone and messaging that is in alignment with University standards vision and values.
• Monitor for courier-call outs and schedule changes.
• Call upon back-up couriers to cover routes as needed.
• Answer department telephones and central email requests.
• Primary point of contact to resolve client questions and issues by phone/email otherwise re-direct to supervisor or other team staff as needed.
• Contact couriers to schedule pickups and drop offs.
• Manage Delivery Express and other third-party courier companies to schedule pickups.
• Assist leadership with the scheduling of candidate phone screens and interviews

Scheduling & Payroll

• Update the courier teams weekly staffing schedule.
• Assist leadership with bi-annual vacation bids.
• Input and reconcile Kronos weekly timekeeping.

Administrative

• Monitor all courier Kronos clock-ins and ensure staff are starting shifts on time; produce regular clock-in reports for the supervisor(s).
• Independently perform complex administrative support functions with delegated authority from departmental or unit management.
• Develop new office or administrative procedures using research and analytical techniques; ensure team is following office procedures.
• Supports the continued use and operation of office equipment (copier computers printer and fax machine).
• Procure and monitor courier vehicle parts and supplies (light bulbs windshield wipers wiper fluid cleaning supplies).
• Schedule team meetings.
• Assist in writing and editing statements of administrative guidelines and policy.
• Participate in courier recruiting efforts (resume reviews phone screens interviews).
• May be called upon to drive UW vehicles and provide back-up courier services as needed.
• Other duties as assigned.

What youll need:

• High school graduation or equivalent AND two years of experience in the program specialty.

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration.

Departmental Requirements:

• Prior work experience in transportation operations or logistics.
• Proficient with Microsoft Windows and Office Suite (including Word Excel and Outlook)

Desired:

• Proficient with the use of cell phones and mobile devices.
• Excellent written and verbal communication skills.
• Excellent customer/client-facing skills.
• HIGHLY organized detail-oriented and able to multi-task in a fast-paced and sometimes stressful environment.

What we offer:

• Vacation time and sick time off that accrue monthly including 12 paid holidays.
• State Employee Tuition Exemption Program covering up to 6 credits of qualifying coursework per quarter at the University of Washington or other participating colleges or universities.
• Fully subsidized public transit pass (U-PASS) that covers multiple forms of public transportation in the region.
• Excellent healthcare dental disability retirement and other plan options.
• Lots of free fantastic fitness healthy eating finance and stress reduction classes offered through the Whole U.
• And much more!

About the Department of Laboratory Medicine & Pathology:

A regional resource for clinical laboratory services required for innovative patient care research and educational programs the Department of Laboratory Medicine & Pathology at UW Medicine combines the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomic pathology services. Recognized for excellence in clinical training world-class research initiatives and a commitment to community service we serve labs and medical facilities both nationally and internationally.

Please visit our website to learn more about our department.

About UW Medicine:

UW Medicine is Washingtons only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicines mission is to improve the health of the public by advancing medical knowledge providing outstanding primary and specialty care to the people of the region and preparing tomorrows physicians scientists and other health professionals.

All across UW Medicine our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful welcoming environment where every patient family student and colleague is valued and honored. Nearly 29000 healthcare professionals researchers and educators work in the UW Medicine family of organizations that include Harborview Medical Center UW Medical Center - Montlake UW Central Lab Renton UW Medical Center - Northwest Valley Medical Center UW Medicine Primary Care UW Physicians UW School of Medicine and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.