IT Support Staff

Primary Duties & Responsibilities

• Key Responsibilities:
• SUPPORT OF COMPUTING AND NETWORK SERVICES
  • Proactively monitor and support high-availability network and servers supporting production applications.
  • Collaborate and support adherence to standards policies and procedures in accordance with best practices.
  • Support systems and network solutions according to standards policies and procedures and industry best practices.
  • Collaborate with IT Team on the delivery and support of the global infrastructure and on Philippines initiatives.
  • Assist the Local System and Network admins on best practice techniques for design implementation management and operations.
  • Collaborate with outside vendors to provide systems and infrastructure support to the environment.
• SERVICE DELIVERY
  • Frontline support and operational knowledge of the Philippines Production activities.
  • Provide Philippines sites end-user support on a timely basis and in accordance with organization standards.
  • Participate in administration and support of Network Servers Security and Desktops.
  • Frequent / appropriate communication to user/help desk management and team members as to the status of problems/issues. Update help desk documentation following resolution of problems.
  • Recommend and adhere to department procedures consistent with legal and statutory requirements and with industry best practices.
• INFRASTRUCTURE SECURITY & INTEGRITY
  • Maintain the integrity of the computing and networking environment through appropriate backup strategies vital record storage and system security measures including:
  • Ensure the security controls protecting the network servers and computing services are in place.
  • Provide ongoing analysis of infrastructure for optimal operation integrity and stability.
  • Periodically validate recovery procedures and maintain up to date procedures.
  • Ensure site-wide compliance to regulatory controls and corporate IT policies/practices
• PROJECT MANAGEMENT & COORDINATION
  • Coordinate and support multiple concurrent activities and projects to meet project schedules/milestones.

  • Proactively identify support communicate and resolve project issues.

Education & Experience

• Education: Bachelors degree in computer science Information Technology Engineering or a related field.
• Experience: >3 years of experience in IT Support (preferably in Manufacturing Setting)
  

Skills

• Strong background in technical and end-user support.
• Strong knowledge of Windows 10/11 and common productivity software.
• Understanding of networking basics: TCP/IP DNS DHCP VPN.
• Experience working with Active Directory Microsoft O365 and other common desktop applications
• Familiar with Service Management Tool (FreshService / JIRA or equivalent)
• Experience in monitoring and troubleshooting network devices switches and access points. (Cisco / Meraki)
• Strong communication and relationship building skills
• Good interpersonal and communication skills written and spoken
• A team player with strong integrity and enthusiasm
• Work effectively with other members of Coherent Corp. Laser Enterprise Philippines Site.

Working Conditions

• This role is 100% onsite