Data Platform Managed Services & Operations-Vice President

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

About this role

TheVP Data Platform Managed Services & Operationsprovideshands-on operational leadershipfor enterprise data platforms includingETL/ELT pipelines orchestration frameworks (e.g. Airflow) streaming platforms and Snowflake workloadsoperatingoncloud platforms (AWS Azure GCP). The role combinesstrong troubleshootingexpertisewith atransformation mindset drivingSLA adherence platform stability and continuous improvement. A key focus is onmodernizing operations through automation andAIassistedmonitoring enabling proactive scalable and resilient data platform support while leading a small globally aligned operations team.

Key Responsibilities

Operational Ownership

Leaddaily production operationsfor ETL/ELT pipelines orchestration frameworks streaming systems and Snowflake workloads.

Act as thefirst escalation pointfor L1/L2 incidents ensuringtimelytriage mitigation and communication.

Execute and overseepipeline reruns data validations reconciliations and operational checksin line with defined runbooks.

Ensure consistentSLA adherencefordata availability freshness and incident response.

Monitoring & Observability

Ensure effective use ofmonitoring alerting and observability toolsto proactivelyidentifyoperational risks.

Apply strongtroubleshooting and diagnostic skillsto investigate alerts data delays pipeline failures and quality issuesidentifyingroot causes across orchestration compute storage and dependencies.

Monitor trends indata latency and data quality escalating systemic risks where.

Incident & Problem Management

Coordinateincident response activities including impact assessment root cause investigation support andpostincidentdocumentation.

Work closely with engineering teams tohandoff complex issuesandvalidatefixes.

Track recurring failures and data quality issues contributing toRCA and corrective actions.

Team Leadership

Lead coach and supportAnalysts and Associatesduring shifts and handovers.

Assign work manage priorities and ensure coverage across operational hours.

Supportonboarding ofnew team members andreinforce operational best practices.

Operational Improvement

Identifyopportunities toreduce manual effortthrough scripting automation and process improvements.

Maintain and improverunbooks checklists and operational documentation.

Supportonboarding ofnew pipelines and use cases byvalidatingoperational readiness.

Clientfacingcommunication (incidents & onboarding)

Act as a trusted operational contact for clients duringonboardinggolives and production incidents clearly communicatingplatform readiness SLAs risks incidents and remediation plans and translating complexdata platform Snowflake and orchestration (Airflow)topics into conciseclientreadyupdates through transition to steady state.

Required Skills & Qualifications

Solid understanding of data platforms including data lakes data warehouses streaming and Snowflake.

Handson experience supporting ETL/ELT pipelines and orchestration tools (e.g. Airflow).

Practical knowledge of monitoring alerting and observability concepts.

Our benefits

To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color national origin religion sex sexual orientation gender identity disability protected veteran status and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law including any applicable fair chance law.

Required Experience:

Exec

About this roleTheVP Data Platform Managed Services & Operationsprovideshands-on operational leadershipfor enterprise data platforms includingETL/ELT pipelines orchestration frameworks (e.g. Airflow) streaming platforms and Snowflake workloadsoperatingoncloud platforms (AWS Azure GCP). The role com...