What This Role Is About
The Computer Technician keeps systems running reliably across hardware operating systems networking and field-deployed equipment. This role blends troubleshooting customer support and hands-on repair work. Youll work closely with engineering production and support teams to diagnose issues perform repairs and ensure customers receive dependable well-documented solutions.
What Youll Do
Diagnose and repair PC-based systems industrial computers and peripheral hardware.
Install configure and update Windows operating systems and application software.
Perform component-level troubleshooting (memory storage power supplies motherboards I/O cards).
Support networking tasks including IP configuration basic switch setup and connectivity testing.
Document findings repairs and configuration steps in ticketing and tracking systems.
Assist with system imaging staging and quality checks before shipment or deployment.
Provide technical support to customers and internal teams via phone email and in person.
Collaborate with engineering on recurring issues field failures and product improvements.
Maintain an organized workspace inventory accuracy and adherence to ESD and safety standards.
What You Bring
Experience troubleshooting and repairing computer hardware (desktop industrial or embedded systems).
Working knowledge of Windows 10/11 drivers BIOS settings and system imaging tools.
Linux experience is a must including system navigation troubleshooting and basic administration.
Familiarity with networking basics (TCP/IP DHCP switches cabling).
Ability to read technical documentation wiring diagrams and system specifications.
Strong communication skills and comfort interacting with customers and cross-functional teams.
A methodical detail-oriented approach to diagnosing issues and documenting work.
Ability to lift and move equipment as needed in a workshop or production environment.
Preferred Skills
Experience with industrial PCs panel PCs or embedded hardware.
Knowledge of serial communications I/O cards or automation-related interfaces.
Exposure to ticketing systems and structured support workflows.
Certifications such as CompTIA A Network or equivalent hands-on experience.
Required Experience:
IC
Proudly made here in Michigan, our hardware, software, and OT cybersecurity, provide a competitive edge with cost-effective system designs.