IT Infrastructure & Support Coordinator

Host Broadcast Services (HBS) is a leading independent host broadcast specialist dedicated to helping international sports federations organising committees and rights holders deliver their events to a global audience. We provide world-class broadcast solutions for some of the worlds biggest sporting events including the prestigious FIFA World Cup ensuring broadcasters worldwide can offer fans a unique and engaging viewing experience.

Headquartered in Zug Switzerland and as part of the Infront Sports & Media group HBS offers the full spectrum of host broadcast operations and services combining technological innovation with deep industry expertise to set the benchmark in live sports broadcasting.

Were Hiring : IT Infrastructure & Support Coordinator (UK Hub)

A great opportunity to join an international team where youll have real ownership of IT support within the hub while contributing to global IT looking for a proactive and curious IT Infrastructure & Support Coordinator to support our UK hub and ensure our corporate IT infrastructure runs role is ideal for someone who enjoys hands-on IT support solving problems and working independently. You will be the primary IT contact in the hub supporting local users while collaborating with our global Infrastructure & Support day-to-day IT support youll also help with event preparation hardware setup and occasional logistical support so a flexible and practical mindset is key.

About the Role

• Provide 1st and 2nd line IT support to users via Zendesk and in person
• Support office IT services including networks printers mobile devices and access systems
• Manage the end-user hardware lifecycle (deployment maintenance inventory and renewals)
• Assist with IT setup and support for local events and projects
• Support and administer Microsoft 365 environments and workstation management (Intune Autopilot)
• Maintain IT procedures and help onboard and train new employees on systems and hardware
• Provide updates to the Head of IT on tasks and local IT status

What makes a successful candidate

• 2 years of IT helpdesk or user support experience
• Strong knowledge of Windows 11 Dell/HP laptops and Microsoft 365 (Outlook Teams Word Excel PowerPoint)
• Experience with Microsoft Intune and Autopilot is a plus
• Comfortable working independently as the main IT contact in a hub environment

HBS is committed to creating an inclusive and diverse workplace. We welcome applications from all qualified candidates and will provide reasonable adjustments to support candidates with disabilities or specific needs throughout the recruitment process.

We thrive on delivering world-class broadcast solutions for major international events. Were always looking for exceptional individuals who demonstrate:

Strong Communication Skills Fluent in English able to navigate an international environment with clarity and professionalism.

Confident & Adaptable Team Players Thriving in fast-paced live event settings where collaboration is key to success.

Technical Excellence & Organisation Structured detail-oriented and proficient in the tools needed to keep operations seamless.

Who is HBS

Youve probably watched a football game at some point in your life. Well if it was a World Cup match it was likely filmed and produced by the HBS (Host Broadcast Services) team. We are involved in the production of the following events: FIFA World Cup 26 FIFA Womens World Cup 2027 Mens Rugby World Cup 2027 Australia.

Watch what we do in 4 videos: to the high volume of applications we may not be able to respond individually to every candidate but we will do our best to get back to you regarding next steps. Thank you for your interest in joining HBS.