Enterprise Support Engineer

This role is offered as a hybrid in London United Kingdom. We are only able to accept applications for those based in United Kingdom or who have sponsorship to live and work in United Kingdom.

Whatyoulldo atJamf:

AtJamf we empower people to be their best selves and do their best work. As an Enterprise Support Engineer you will serve as a primary escalation point for customers experiencing advanced technical issues and act asan initialpoint of contact for Premium Support customers. You willdemonstrateproficiencyin device management and security while working closely with Enterprise Customer Success Managers to ensure successful deployments.

What you can expect to do in this role:

• Serve as the primary point of contact for Premium Support customers experiencing technical issues.

• Handle customer inquiries related to product performance configurations custom setups and integrations.

• Diagnose and resolve issues across the full suite ofJamfand periphery products.

• Use logs debugging tools and root cause analysis to efficiently solve technical problems.

• Act as a customer advocate and account stewarddemonstratingrelentless commitment to developing effective solutions tooptimizecustomer deployments.

• Work closely with product development and engineering teams toidentifyand resolve bugs and provide feedback on product improvements.

• Interface with product development and support teams to share client feedback generate requirements and evaluate and test new product solutions.

• Maintain and increase customer satisfaction and ensure retention.

• Keep customers informed about the status of their issues and provide regular updates on progress.

• Serve as a topic expert in one or more key product features.

• Contribute to internal and external knowledge bases through the creation and continual review of knowledge base and troubleshooting guides.

• Provide support for customers using APIs and third-party integrationsassistingwith implementation configuration and troubleshooting.

• Collaborate with customers internal teams and stakeholders to address challenges.

• Build strong relationships with enterprise customers acting as theiradvocatewithin the company.

• Identifypatterns in support cases and provide insights to improve the product or internal processes.

• Stay current on new product features technologies and industry trends to provide the best possible support.

• On-call and on-sitecustomervisitsasneeded.

#LI-Hybrid

What we are looking for:

• 3yearsintechnicalsupportpreferablyin aSaaSenvironment.

• Strongtroubleshootingskills loganalysis debugging andsystemdiagnostics.

• Experiencewithcloudinfrastructure(AWS Azure GCP)APIsdatabases(SQL) and basicscripting(PythonBash).

• ExperiencewithMDMadministration.

• WorkingknowledgeofarchitectureandtoolsrelevanttoJamfproductimplementation.

• Excellentcommunicationskillsabilitytotranslatecomplextechnicaldetailsintoclearcustomer-friendlylanguageanddocumentation.

• ExperiencewithCRM/supporttools().

• Highly organized detail-oriented and able to manage multiple tasks under pressure.

• Jamf400and/or 370certification (preferred).

WhyJamf

• We are progressive but laid back. You are free to bea yourselfand work how you work best. Here you manage your own day and your own work style.

• You will have the opportunity to work with a small and empowered team where the culture is based on trust ownership and respect.

• With hybrid and remote roles we offer anopenflexible culture based on respect and trust.

• Benefits are a critical part of the whole employee benefits package includes 30 days of paid time off 3 paid days tovolunteer Benefit Plus cafeteria Multisport Card and more.

• Visit ourJamfEngineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers for engineers at it means to be a Jamf
  We are a team of free-thinkers can-doers and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches believing that fulfilled individuals create a thriving vibrant workplace.

  Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic best selves at work at rest and at play. We are committed to supporting the continual improvement of Apple in the workplace the organizations that rely on them and the people who keep it all running smoothly.

  Above it all waves our banner of #OneJamf and the knowledge that when we stand together we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

  
  What does Jamf do
  Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same and be as secure as using a personal Jamf customers are able to confidently automate Mac iPad iPhone and Apple TV deployment management and security anytime anywhere to protect the data and applications used by employees in the workplace students learning in the classroom and streamline communications in healthcare between patients and than 2500 Jamf strong worldwide we are free-thinkers can-doers and problems crushers who are encouraged to bring their whole selves to work each and every day.

  Get social with us and follow the conversation at #OneJamf

  Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at