Operational Excellence & Organic Growth Specialist

We are currentlyseekinga motivated and detail-orientedOpExand Organic Growth Specialist to support initiatives that drive performance improvement and sustainable business growth across our dialysis network in Poland.

This role will report directly to theOpEx&OrganicGrowthManagerand will work closely with clinic leadership business operations and cross-functional teams across the region.

Role Overview

TheOpExand Organic Growth Specialist will support the implementation of strategic and operational initiatives aimed at driving organic growth enhancing patient experience improving operational efficiency and contributing to the overall development of the FreseniusNephroCarePoland network.

The position is ideal for a professional with strong organizational skills data orientation and an interest in healthcare operations and market development. It offers the opportunity to contribute to meaningful work in a highly collaborative patient-focused environment.

The role will require occasional travel within Poland. Hybrid or remote work is possible when not engaged in on-site activities.

Key responsibilities

Organic Growth & Market Intelligence

• Support the collection and analysis of market intelligence data including monitoring patient flowsCKD activitiesattrition and local market dynamics

• Assistin tracking competitor activity and local growth trends to inform planning

• Contribute to the development and execution of growth initiatives in coordination with managers and clinic teams

• Help prepare presentations dashboards and reports to track KPIs related to treatment volumes and patient growth

Operational Excellence Support

• Assistin the rollout and tracking of continuous improvement initiatives based onidentifiedlocal needs and corporate priorities

• Coordinate data collection for internal assessments or audits related to patient experience process efficiency or service access

• Provide administrative and logistical support for growth-related projects (e.g. pilot programs partnerships outreach activities)

Stakeholder Collaboration

• Support communication and coordination between internal stakeholders including Area Managers Clinic Directors and cross-functional teams

• Assistin building andmaintainingrelationships withGPsand local healthcare partners

• Help organize andmaintaincontact with patient associations and contribute to awareness activities related to CKD and treatment options(upon needs)

Patient Experience & Engagement

• Help localize and implement patient engagement tools and materials (e.g. digital tools educational content informational brochures)

• Support internal campaigns that promote personalized compassionate care in line with the CDI Patient Experience Improvement program

• Assistin updating and distributing patient-facing materials for international and local use

Holiday Dialysis Coordination (Support Role)

• Support the coordination of local and international Holiday Dialysis inquiries in collaboration with the International Coordination team

• Help track requests availability andlogisticsfor patients traveling during treatment

Required qualifications

• A strong analytical mindset is required backed up by a technical university background which would be considered an asset.

• Strong organizational communication and analytical skills

• Data Analytics and Business Intelligence Competency

• Ability to manage multiple tasks meet deadlines and work across teams

• Good command of Polish and English (spoken and written)

• Proficiencyin MS Office (especially Excel PowerPoint)

• Experience with Business Intelligence Tools (e.g. Power BI Tableau Qlik)

Preferred Experience

• Previousexperience in data analysis finance or operationsis an advantage

• Knowledge of the Polish healthcare system or dialysis services is a plus

• Experience working with CRM systems or digital engagement tools is a benefit.