Ladies and Gentlemen Housing Manager

The RitzCarltons first lodge experience is set within the World Heritagelisted Greater Blue Mountains. As one of Australias pioneering sustainable luxury resorts it was designed to protect and enhance the surrounding natural environment. The property features 40 freestanding one two and three bedroom lodgeseach with a private indoor/outdoor pool veranda living area and fireplacealongside a central homestead. Guests enjoy a full suite of amenities including all day dining two specialty restaurants a bar an 81 sqm meeting room swimming pool fitness center tennis courts kids club and The Ritz Carlton Spa. Located approximately 190 kilometers from Sydney the resort is accessible via a three hour drive or a 45 minute helicopter transfer. Scheduled to open in Q3 2026.

JOB SUMMARY

Reports to the Director of Human Resources. Responsible for staff dormitory operations including ensuring the dormitory is in safe and clean and dormitory policies are followed by employees.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in human resources management operations or related professional area.

OR

2-year degree from an accredited university in Human Resources Business Administration or related major; 1 year experience in human resources management operations or related professional area.

CORE WORK ACTIVITIES

Managing Employee Housing Goals

Based on the Dormitory Enrollment Request assign rooms to the staff on check -in day.

Checks in the staff with the Staff Dormitory Check In / Check Out Form and issues the linen and key to the staff

Upon staff check-out from the dormitory completes clearance as per the Staff Dormitory Check In / Check Out Form and reports to Human Resources office for any further follow up.

Inspects the cleanliness status of the Dormitory Public Areas and the staff rooms on daily basis and corrects issues as needed.

Schedules regular dormitory cleanliness inspection.

Liaises with contractor for pest control on regular basis

Implements the Dormitory Rules and Regulations.

Report special disciplinary issues to Director of Human Resources and educates employees as needed.

Maintains room key copies per policy. .

Liaises with contractor to conduct regular checks on the fire equipments and room electrical facilities; keeps records per policy.

Works with hotel Loss Prevention Director to organize dormitory Fire Drill on regular basis.

Implement the Dormitory Visitor Policy.

Maintains knowledge of dormitory contract terms and reports/ follows up for any deviations to the contract.

Completes the dormitory staff duty roaster per required schedule and submits for approval.

Maintains records of dormitory issues (e.g. maintenance requests special staff requests check in and out details).

Updates rooming list on weekly basis and submits to Human Resources.

Assist Director of Human Resources with the Linen Purchase/ Replacement Plan per appropriate schedule.

Liaises with Laundry to change the linens on weekly basis.

Maintains the appropriate amount of store items (e.g. chemicals garbage bags).

Maintains an inventory for all dormitory items owned by the location (e.g. bunk beds wardrobe linens electrical utensils chemicals).

Conducting Human Resource Activities

Solicits employee feedback utilizing an open door policy.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives the peers and the subordinates on relevant information in a timely manner.