HBITS 07-14670 IT Specialist Mid-Level
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Job Location:
Albany, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
Project/Program:
ITS/DOH Dedicated Support
Desktop support position that will respond to all service requests and document the details of a user request or issue.
Day-to-Day Tasks:
Duties include but not limited to the following:
1 Respond to all service requests.
2 Use of Lansweeper ITSM and remote desktop to provide level 2 technical support to over 4000 DOH staff monitoring work queues opening updating and closing ITSM incidents.
3 Document the details of a user request or issue document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
4 Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
5 Installation of desktop hardware/ peripherals and printers.
6 Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
7 Installation of individual software packages as needed for all users.
Mandatory Qualification:
IT Specialist -
Works in the field of Information Technology experienced in the usage and support of a collection of development platforms technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
Mid-Level -
36 - 60 months: Candidate is able to work independently without assistance.
Requested Qualifications:
- 36 months experience managing support requests on a level 2 help desk Hands on and End user oriented support
- 36 months experience resolving hardware and software issues and troubleshooting Window 11.
- 36 Months experience with the installation and support of O365 and Outlook in an enterprise environment.
- 36 months experience using Lansweeper Remote desktop and Active Directory all three are required.
- 36 months experience using ITSM service desks & ticketing systems.
- 36 months experience configuring and installing windows-based hardware peripherals network printers and thin clients.
- 36 months experience imaging computers.
- 36 months experience supporting RSA Console
- 36 months experience utilizing Vmware / Omnissa to support virtual desktops.
- 36 months support & understanding of common mobile device issue.
ITS/DOH Dedicated Support
Desktop support position that will respond to all service requests and document the details of a user request or issue.
Day-to-Day Tasks:
Duties include but not limited to the following:
1 Respond to all service requests.
2 Use of Lansweeper ITSM and remote desktop to provide level 2 technical support to over 4000 DOH staff monitoring work queues opening updating and closing ITSM incidents.
3 Document the details of a user request or issue document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
4 Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
5 Installation of desktop hardware/ peripherals and printers.
6 Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
7 Installation of individual software packages as needed for all users.
Mandatory Qualification:
IT Specialist -
Works in the field of Information Technology experienced in the usage and support of a collection of development platforms technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
Mid-Level -
36 - 60 months: Candidate is able to work independently without assistance.
Requested Qualifications:
- 36 months experience managing support requests on a level 2 help desk Hands on and End user oriented support
- 36 months experience resolving hardware and software issues and troubleshooting Window 11.
- 36 Months experience with the installation and support of O365 and Outlook in an enterprise environment.
- 36 months experience using Lansweeper Remote desktop and Active Directory all three are required.
- 36 months experience using ITSM service desks & ticketing systems.
- 36 months experience configuring and installing windows-based hardware peripherals network printers and thin clients.
- 36 months experience imaging computers.
- 36 months experience supporting RSA Console
- 36 months experience utilizing Vmware / Omnissa to support virtual desktops.
- 36 months support & understanding of common mobile device issue.
Required Experience:
Manager
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
Who We Are & What We Do Established in 2005, Knowledge Builders Inc. (KBI) provides Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling and Call Center services to companies and governmental entities of all sizes. KBI is a Woman-Owned Bus ... View more
