MSP NOC Analyst
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Job Location:
Altamonte Springs, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Pavion Connects and Protects by providing innovative fire security and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise healthcare education government data center and retail industries.
As a global leader Pavion specializes in the design installation service and maintenance of cutting-edge fire alarm systems critical communications video surveillance access control and advanced AV technologies. Our mission is to bring clarity and transformation to safety security and communication through integral technology and radical service.
With a commitment to safety reliability and operational excellence Pavion ensures scalable future-ready solutions tailored to meet and exceed our clients needs. Learn more at
Pavion and our family of companies are seeking a talented and motivated MSP NOC Analyst to join our security business unit.TheMSPNOC Analystmonitors and supports enterprise network infrastructure withintheNetwork Operations Center (NOC) environment. This roleis responsible foridentifying troubleshooting and escalating network and system issues to ensureoptimalperformance availability and reliability of network services.TheMSPNOC Analystserves as the first point of contact for network incidents and alerts performing initial diagnostics and coordinating with internal technical teams to resolve issues affecting business operations.
Primary Responsibilities:
Network Monitoring
- Analyze alerts of network infrastructure from multiple platforms using network monitoring tools.
- Identify and respond to alerts related to outages performance degradation and system failures.
- Track system performance and availability to ensure adherence to service level agreements (SLAs).
Incident Management
- Respond to network incidents and service disruptions in accordance with established procedures.
- Perform initial troubleshooting and diagnostic activities.
- Escalate complex technical issues to engineering when necessary.
Ticketing and Documentation
- Create update and track incident tickets in the service management system.
- Maintain accurate documentation of incidents resolutions and troubleshooting steps.
- Communicate status updates to internal stakeholders as required.
Operational Support
- Review SOPS for accuracy and update as necessary
- Assist with routine network maintenance activities and system checks.
- Follow operational runbooks and standard operating procedures.
- Support system upgrades patching and scheduled maintenance windows.
Communication
- Coordinate with IT operations network engineering and service desk teams.
- Provide timely updates during outages or performance issues.
- Maintain clear and professional communication during incident response activities.
Basic Qualifications:
- High School Diploma
- 03 years of IT operations help desk or networking experience
- Exposure to network monitoring or IT infrastructure support preferred
- Experience with TCP/IP networking and LAN/WAN environments
- Experience with network monitoring tools and incident management systems
Preferred Qualifications:
Associate or bachelors degree in information technology Computer Science Networking or related field
MSP tools. i.e. Auvik DatoRMN Autotask IT Spaceglue
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
Required Experience:
IC
Key Skills
- Feed
- Customer Service
- Apache Tomcat
- ABAP
- Application Development
- Front Office
About Company
In an era where the threat of wildfires grows more pronounced, the demand for advanced fire management and safety strategies is at an all-time high. Pavion is at the vanguard, driving forward with innovative technologies not...
