Senior Director, SMC Client Engagement
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Job Location:
Muhlenberg County, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Senior Director SMC Client Engagement enhances our delivery process improves customer experience and strengthens our partnership with Microsoft by aligning closely with Small-Medium Corporate (SMC) customers and overseeing their entire journey from delivery to post-sales support.
Key Responsibilities:
- Oversee Customer Journey:Manage the entire customer journey for SMC clients to ensure seamless alignment between delivery sales and Microsoft.
- Align with Microsoft and Sales GTM:Work closely with Microsoft and the Sales GTM function to align delivery strategies with customer and market needs.
- Enhance Delivery Process:Implement strategies to improve delivery processes ensuring high customer satisfaction and efficient project execution.
- Financial Performance:Own and manage the organizational P&L for the SMC Delivery GTM function ensuring financial targets are met.
- Customer Escalation Point:Serve as the primary escalation point for customer concerns driving resolution and maintaining strong customer relationships.
Qualifications :
- Bachelors degree in Business Administration Project Management or a related field.
- 15 years of experience in delivery management or a similar role.
- Strong understanding of delivery processes and customer journey management.
- Excellent leadership and strategic thinking skills.
- Experience working closely with Microsoft and aligning with sales functions.
- Proven track record of managing organizational P&L and achieving financial targets.
- Advanced communication and negotiation skills.
- Competencies
- Teamwork
- Impact and Influence
- Process Improvement
- Client Focus
- Strategic Thinking
- Adaptability
Additional Information :
Base Salary Pay Range*: $190000 - $225000 USD
*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills relevant to the role internal equity alignment with market data or other law.
WHILE THIS ROLE IS REMOTE YOU MUST BE A CITIZEN OF THE UNITED STATES OR HAVE THE ABILITY TO WORK WITHIN THE USA WITHOUT SPONSORSHIP.
We are an equal opportunity employer. All applicants will be considered for employment without attention to age race color religion sex sexual orientation gender identity national origin veteran or disability status.
Other Compensation / Benefit Overview
In addition to Base Salary the successful candidate may be eligible to participate in the following plans / programs upon satisfying all hiring requirements:
- Bonus Plan
- Medical Dental and Vision Coverage
- Life Insurance and Disability Programs
- Retirement Savings with Company Match
- Paid Time Off
- Flexible Work Arrangements including Remote Work
We are an equal opportunity employer. All applicants will be considered for employment without attention to age race color religion sex sexual orientation gender identity national origin veteran or disability status.
All your information will be kept confidential according to EEO guidelines
#REMOTE
#LI-JH1
We are an equal opportunity employer. All applicants will be considered for employment without attention to age race color religion sex sexual orientation gender identity national origin veteran or disability status. All your information will be kept confidential according to EEO guidelines.
Beware of scams
Our recruiting team may communicate with candidates via our @ domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests.
All offers will originate from our @ domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain it may not be legitimate.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Hitachi solutions is the global leader in delivering success with business applications based on Microsoft Cloud, including Dynamics 365. With deep industry expertise and the latest technologies around ERP, CRM, Field service, BI, IOT and Ecommerce, we help companies transform their b ... View more
