Associate Application Support

Position Overview:

Are you smart motivated and passionate about IT Infrastructure Applications and Operations MSCI is seeking a smart enthusiastic & hands-on IT operations team member.

Scope of Responsibility /Expectation:

• Monitoring & management of alerts events via relevant monitoring & ticketing tools
• Provide Level 1 & Level 2 technical support for On-prem and cloud platform issues
• Provide level 1 & Level 2 technical support for applications on On-prem & cloud-based systems.
• Coordinate maintenance activities and outages with infrastructure Application management and Client coverage teams.
• Identify key areas for automation and optimization to enhance productivity
• Identify opportunities for optimizing performance and provide suggestions for development.
• Should have exposure handling major incidents and escalations
• Creating Dashboards & automation of existing BAU work
• Performing assigned incident and change management tasks
• Escalating higher priority incidents to relevant teams
• Mobilizing technical resources during conference calls

• Monitoring & management of alerts events via relevant monitoring & ticketing tools
• Provide Level 1 & Level 2 technical support for On-prem and cloud platform issues
• Provide level 1 & Level 2 technical support for applications on On-prem & cloud-based systems.
• Coordinate maintenance activities and outages with infrastructure Application management and Client coverage teams.
• Identify key areas for automation and optimization to enhance productivity
• Identify opportunities for optimizing performance and provide suggestions for development.
• Should have exposure handling major incidents and escalations
• Creating Dashboards & automation of existing BAU work
• Performing assigned incident and change management tasks
• Escalating higher priority incidents to relevant teams
• Mobilizing technical resources during conference calls

Skills:

• Minimum 3 year of experience in any of the skills Shell Python PowerShell scripting Power BI reporting Azure functions CI/CD & Power automate.
• Monitoring & management of alerts events via relevant monitoring & ticketing tools
• Provide Level 1 & Level 2 technical support for On-prem and cloud platform issues
• Provide Level 1 & Level2 technical support for applications on On-prem & cloud-based systems.
• Coordinate maintenance activities and outages with infrastructure Application management and Client Coverage teams.
• Identify key areas for automation and optimization to enhance productivity
• Identify opportunities for optimizing performance and provide suggestions for development.
• Build AI Automation to help operations and support activities.
• Should have exposure handling major incidents and escalations
• Creating Dashboards & automation of existing BAU work
• Automation of manual tasks.

Desired Experience:

• Bachelors degree Computer Science Engineering or other similar concentration (BE/MCA)
• Masters degree a plus
• 3 years of overall experience working in 24 X 7 IT infrastructure Application & Operations environment
• Strong knowledge of Unix Administration.
• Worked upon any of the cloud platforms GCP/Azure/AWS is nice to have.

What we offer you

• Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.

• Flexible working arrangements advanced technology and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey followed by access to our platform AI Learning Center LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.

At MSCI we are passionate about what we do and we are inspired by our vision to power better decisions. Youll be part of an industry-leading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data analytics and indexes supported by advanced technology set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners private-market sponsors and investors hedge funds wealth managers banks insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

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