Housing Team Supervisor Sunday to Thursday, 11pm 7am (Full-time Permanent)

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1700 locations across Canada and help more than 2.25 million people annually become healthier in spirit mind and body. The YMCA of the National Capital Region proudly serves people of all ages backgrounds and abilities and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility honesty caring respect and inclusion which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community The YMCA of the National Capital Region is a great workplace committed to diversity equity and inclusion where different backgrounds experiences and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices great benefits and growth opportunities. Whether you are starting out in your career or a seasoned professional you will find many exciting opportunities to achieve your personal and career goals.

Vacancy Status: This job posting is for a new vacancy.

What we offer

At the Y you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children teens adults and families.

Our competitive wage and benefit package include:

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs child care and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free immediate confidential assistance and counselling for you and your family members for mental and physical health and financial advice among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days and one birthday vacation;
• Maternity leave benefits for up to 18 months.

*Some benefits may vary based on employment terms

What do you offer

The Transitional Housing Program operates 24 hours per day seven days per week and provides programs and services primarily to Newcomers to Canada and for those with Affordable / Social Housing needs.

The Team Supervisors will support the Manager Transitional Housing Services in overseeing the day-to-day operations of the Transitional Housing Program which is staffed by Case Managers and Housing Support Workers and will help lead the Housing Services team in providing excellent service delivery. The Team Supervisors will work with the Manager Transitional Housing Services and the Associate Vice President to achieve strategic goals in the fulfillment of the mission of the National Capital Region YMCA.

The successful candidate will demonstrate a personal commitment to and understanding of the Ys mission vision values and participant outcomes.

Some of the tasks of this position include:

• In conjunction with the Manager Transitional Housing Services the Team Supervisors will participate in the recruitment and training of all Housing Office Staff and provide supervision and evaluation of staff as per Y Personnel Policy
• Ensure adequate levels of scheduled staff coverage to meet program and contractual requirements
• Provide leadership to the Transitional Housing Program team to ensure effective service delivery and attainment of operating and licensing standards
• Monitor standards for reporting and operating procedures
• Provide information and pertinent statistics to the Manager Transitional Housing Services and Associate Vice President Housing Services for the purposes of evaluations and reporting
• Prepare reports as required
• Assist in the development of appropriate programs and procedures to ensure excellent client service delivery
• Assist in the development of proposals and budgets as required
• Ensure effective and efficient use of the resources
• Actively network and liaise with community agencies and service partners
• The Housing Team Supervisors are in frequent and direct contact with Staff Volunteers program participants City of Ottawa Offsite Services and Community Partner agencies
• The Housing Team Supervisors are tasked with sharing knowledge and instruction in a way that motivates others

What qualifications and abilities are we looking for

At the YMCA of the National Capital Region we strive to ensure our employees are a fit based on their strengths interests and future goals.

The successful candidate will have the following:

Education

• College or University degree in a related field

Language

• Fluency in both English and French oral and written preferred
• Other languages an asset

Experience Abilities & Skills

• Minimum of three years experience in the housing field preferred emergency housing in particular
• Experience in a supervisory role preferred
• Experience working with newcomers to Canada preferred
• Knowledge understanding and experience in working with a vulnerable population
• Extensive knowledge of community resources
• Strong Computer Proficiency
• Demonstrates leadership and excellent communication skills
• Demonstrate knowledge and ability to communicate Y values and mission
• Ability to work with clients with diverse needs backgrounds and skills
• This position has a strong client focus and service orientation

Additional Requirements

• Applicant must already have a valid permit to work in Canada.
• Criminal Reference Check for the Vulnerable Sector not more than 6 months old is required
• Annually all staff must complete the mandatory training for Protecting Children Youth and Vulnerable Persons and submit the certificate of completion.

Core Competencies:

• Excellence: Identifies and implements improvements that enhance work quality.
• Compassion:Involves warmth and supportive communication. Fosters understanding and collaboration leading to a positive work environment.
• Dignity:Involves respecting every individuals worth promoting fairness and valuing perspectives. It encourages a culture of integrity mutual respect and empowerment.
• Accountability:Manages tasks projects and processes effectively.
• Inclusion: Demonstrates self-awareness and commitment to IDEA ethics and well-being.

About diversity and inclusiveness at the Y:

Inclusivenessis a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups invisible minorities Indigenous People women persons with disabilities persons who identify as 2SLGBTQ.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates including persons with compliance with AODA the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process please email upon scheduling your interview.

Statement on Use of Artificial Intelligence in Employment Decisions:

At the YMCA we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen assess or select applicants for any positions of employment. All employment decisions are made by our dedicated People and Culture team ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.

How to apply

All internal applicants must inform their supervisor of their intention to apply for the position.

Thank you for your interest in joining the YMCA of the National Capital Region. We appreciate all applications. Due to the volume of applicants we are only able to contact those selected for further consideration in the hiring process.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Required Experience:

Manager