Lead Front Office Agent | Sheraton Portland Airport Hotel

Portland, TX - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

What Youll Do

You will be at the center of the hotels operations - the Front Office. As a Lead Guest Services Agent youll serve as the welcoming face of the front desk while helping guide the daily work of the team.

We are looking for someone who is friendly outgoing and passionate about creating a warm and welcoming environment for our guests. If you enjoy connecting with people and sharing your knowledge of the area while delivering exceptional hospitality this could be the perfect role for you.

In addition to ensuring every guest receives excellent service from check-in to check-out youll help lead the front desk team and support smooth daily operations.

A lot goes into creating a great hotel stay and youll play a major role in making that happen. Were looking for someone who takes pride inowning the front desk experience.

Key Responsibilities

Our fast-paced environment requires clear communication and a high level of professionalism. You should be passionate about providing exceptional customer service and adaptable when situations change.

Daily responsibilities include:

Setting a strong example for team members through excellent guest service and professionalism
Providing guidance and support to team members using our PMS productivity tools and communication systems
Assisting with training and onboarding of new team members
Ensuring team members follow hotel standards procedures and service expectations
Helping facilitate smooth shift transitions and front desk coverage
Supporting airline crew and agents with prompt and professional service
Handling cash responsibly and accurately
Using computers databases and property management systems to manage reservations and guest accounts

Where Youve Been

Were looking for someone with ahigh school diploma or equivalentand preferablythree to six months of related hospitality or customer service experience.

Most importantly you should be apeople-person. You will interact with guests and team members throughout your shift and should always communicate in a polite positive and professional manner. The ability to remain calm and efficient in a busy environment is essential.

When Youre Here

While much of your time will be spent at the front desk this is an active role. You may spend time standing walking bending lifting up to50 pounds and occasionally climbing stairs.

You must also be able to workflexible schedules includingnights weekends and holidays.

In exchange for your flexibility we offercompetitive pay hotel discounts and the opportunity to grow with a dynamic and expanding hotel company.

Required Experience:

Unclear Seniority

What Youll DoYou will be at the center of the hotels operations - the Front Office. As a Lead Guest Services Agent youll serve as the welcoming face of the front desk while helping guide the daily work of the team.We are looking for someone who is friendly outgoing and passionate about creating a wa...