Customer Success Manager, Italian Speaking

Artificial Intelligence. Actual Impact.

At Docebo were using AI to change how people learn at workand we mean actually change it. Were an AI-powered learning platform that helps organizations create deliver and manage training all in one place. But our real mission goes deeper: we help teams move faster work smarter and focus on the work that truly matters. Our platform is built with intelligent time-saving tools that personalize learning eliminate busywork and turn training from a checkbox into a superpower. The result Better experiences for learners and real results for businesses.

Were shaping the future of learning with a team that isnt afraid to challenge the status quo. If youre excited by the idea of using AI to make work-life better for real peopleyoull feel right at home here. And its not just what we build its how we show up. At Docebo our values arent just posters on the wallthey guide how we work every day. We call it the Docebo Heart: trust by default assume positive intent and create space for different perspectives to thrive.

So what are you waiting for Join 900 Docebians around the world and help us reinvent the way people learn because learning never stops.

About the Opportunity:

The Adventure Ahead

As our Customer Success Manager you are the ultimate champion for our users transforming standard business relationships into raving fan partnerships. You will use a blend of curiosity empathy and innovative thinking to help global brands crush their learning goals and see massive value from our platform. This is your chance to be a consultative visionary navigating the intersection of technology and human potential to ensure our customers dont just succeedthey thrive.

The Day-to-Day

• Lead the Charge: Own the entire customer retention strategy by proactively reducing churn driving deep product adoption and skyrocketing satisfaction scores.

• Architect Success: Act as a trusted advisor educating and inspiring customers with industry best practices and creative solutions to their most complex business problems.

• Master the Platform: Become a certified pro at our technology effortlessly demonstrating new features and configuring the product to meet high-level presentation needs.

• Engineer Outcomes: Partner with customers to define track and crush their success KPIs throughout every single phase of their journey with Docebo.

• Mitigate the Risk: Use your keen eye for detail to identify potential roadblocks early implementing swift strategies to ensure a smooth risk-free customer experience.

• Cultivate Champions: Turn satisfied users into vocal brand advocates who are excited to participate in marketing initiatives and share their success stories.

• Collaborate for Growth: Work cross-functionally with Sales Product and Marketing to identify up-sell opportunities and ensure the Docebo Heart is felt at every touchpoint.

Your Superpowers

• SaaS Navigator: You bring a proven track record of managing a renewable book of business within the SaaS world specifically within the e-learning or L&D industry.

• Bilingual Connector: You are professionally fluent in both Italian and English possessing the ability to navigate complex business discussions and build deep rapport in both languages.

• Consultative Genius: You use a mix of logic data analysis and wisdom to make sound decisions and provide innovative solutions that exceed customer expectations.

• Tech-Savvy Specialist: You have a solid grasp of enterprise systems (SSO CRM ERP HRIS) and a foundational understanding of HTML CSS and Javascript.

• Empathy Warrior: You possess the unique ability to balance high-level business objectives with deep human empathy building unbreakable rapport with your stakeholders.

• Communication Powerhouse: You are an expert at delivering technical presentations and explaining complex products in an upbeat engaging and persuasive manner.

• Data Translator: You dont just look at numbers; you analyze usage metrics and data to drive meaningful conversations and strategic objectives.

• Salesforce Native: You are comfortable navigating CRM tools with a strong preference for those who already know their way around Salesforce.

Our Total Rewards Philosophy

Recognizing and rewarding the outcomes and behaviours that shape the future of learning.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peoples physical mental and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency equity and flexibility enabling our people to do their best work and stay for the long haul.
  

Our Promise to You

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount plus a competitive compensation package.

• Your Well-Being Covered: Youll get access to health benefits so you can get the care you need when you need it.

• Rest Relax Repeat: Rest and recharge with paid vacation days two company-wide Docebo Days floating holidays for cultural celebrations and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE DWA BIDOC and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

• Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).

• Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.

About Docebo

At Docebo we create seamless AI-powered learning experiences for over 3000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO) been recognized as a top SaaS e-learning solution and are growing exponentially in the process. Were a global company with office across North America EMEA APAC and beyond. Our team is guided by six core valuesInnovation Simplicity Accountability Togetherness Curiosity and Impactthat shape everything we do. If this resonates with you now is the perfect time to join one of the fastest-growing learning technology companies in the world. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race colour religion sex (including pregnancy gender identity and sexual orientation) national origin citizenship status age disability genetic information or any other category protected under applicable law.

As a federal contractor Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to The email should also include the position youre interested in.

Required Experience:

Manager